Application Support Engineer

The National Autistic Society; United Kingdom; Remote; GBP 28,000 - 32,000; Full time

Job summary

A leading charity organization is seeking two fully remote Application Support Engineers to provide technical support for various applications in their Education and Adult Services divisions. Candidates will need to understand multiple technologies and resolve complex issues, primarily working from home. The role offers a competitive salary and a range of benefits, including a pension scheme and annual leave.

Benefits

Auto-enrolled Pension Scheme

25 days annual leave plus bank holidays

Comprehensive induction and training programmes

Online staff discount scheme

Healthcare Cash Plan

Life Assurance at 2x base salary

Flexible benefits

Access to 24-hour Employee Assistance Programme

Free access to Headspace mindfulness app

Eligibility for a Blue Light Card

Qualifications

• Understanding of various technologies for application support.
• Experience with Assistive Technology and E-Learning Platforms.

Responsibilities

• Support applications used in Education and Adult Services.
• Resolve complex technical issues primarily from home.

Job description

This advert is for two fully remote Application Support Engineer positions.

The salary for this position is £28,000 - £32,000 per annum, dependent on experience.

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Who are we:

Since 1962, the National Autistic Society has been campaigning to transform lives, change attitudes, and create a society that works for autistic people.

Within our Adult Services, we support people to understand their diagnosis and how this may impact their lives and those around them. Our residential services provide accommodation and support for autistic adults 52 weeks a year, 24 hours a day, in urban and rural settings. We also provide supported living services for autistic adults who need extra help to live in their own homes or within our accommodation.

We have developed our education offer into a diverse network of independent schools and programmes relied upon by hundreds across the UK. We provide a wide range of services to support autistic children and young people, aiming to improve education, care, and experiences to help them fulfill their potential.

Visit our website to learn more about who we are and what we do: https://www.autism.org.uk/

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Who we are looking for:

We are seeking two Application Support Engineers to support applications including Assistive Technology used in our Education and Adult Services divisions, E-Learning Platforms, Nourish (Care System), Radar (Incident and Risk system), and other enterprise solutions as needed.

The role involves building a good understanding of various technologies to support their deployment, management, and administration.

You will primarily work from home to resolve complex technical issues, with occasional on-site support as required.

To view the detailed job description, please click here.

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What we can offer you:

• Auto-enrolled Pension Scheme
• 25 days annual leave plus bank holidays
• Comprehensive induction, training, and development programmes, including autism awareness and conference attendance
• Online staff discount scheme (benefits include cycle to work, season ticket loans, shopping discounts at various retailers)
• Healthcare Cash Plan
• Life Assurance at 2x base salary
• Flexible benefits such as private health and dental insurance, car salary sacrifice, holiday trading, pension enhancements, and salary deduction loans (eligibility applies)
• Access to a 24-hour Employee Assistance Programme and counselling services
• Free access to the Headspace mindfulness app, with options to enroll family or friends
• Eligibility for a Blue Light Card

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Where you will be working:

Home-based/Remote

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Application process:

Please include a supporting statement referring to the job description and person specification, demonstrating your suitability for the role.

For more information, contact Luke Johnson – IT Director – [e-mail].

We reserve the right to close this advert early if we receive a high volume of applications.

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Additional requirements:

Successful applicants may need to complete safeguarding checks, including references and criminal background checks.

Applications are welcomed from all qualified and experienced individuals, especially those with a diagnosis of autism.

The National Autistic Society is committed to safeguarding and expects all staff and volunteers to share this commitment. All successful applicants will be required to complete relevant safeguarding checks.

We are an equal opportunities employer.