Information Technology Support Engineer

JR United Kingdom; Birmingham; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading company is seeking a Migration Support Technician in Birmingham to assist with a major hardware refresh project. The role involves device migration support, ensuring a smooth process for end users, and requires active SC clearance. Ideal candidates will have prior IT support experience and exceptional organizational skills.

Qualifications

• Experience in IT support or device migration required.
• Active SC clearance necessary for eligibility.
• Strong organizational skills and communication abilities.

Responsibilities

• Set up and maintain the Refresh Clinic for device migrations.
• Assist users with logging into systems and refreshing laptops.
• Perform daily manual stock checks and report findings.

Skills

Organizational skills

Attention to detail

Problem-solving

Teamwork

Communication

Tools

Workflow management systems

Job description

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Information Technology Support Engineer, Birmingham

Client: Hays

Location: Birmingham, United Kingdom

Job Category: Other

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EU work permit required: Yes

Job Views:

2

Posted:

04.06.2025

Expiry Date:

19.07.2025

Job Description:

Location: Portsmouth, UK

Contract Duration: 22 August 2025 – 24 October 2025

Working Hours: 9:00 AM – 5:30 PM, Monday to Friday

Security Clearance: Active SC Clearance Required – Only candidates with current SC clearance will be considered

Job Overview:

We are looking for a reliable and detail-oriented Migration Support Technician to support a major hardware refresh project. This role is essential in ensuring a smooth and efficient device migration process for end users. You’ll work closely with the Contractor Engineer and Site Manager to coordinate device movements, assist users, and maintain accurate records throughout the migration.

Key Responsibilities:

• Set up and maintain the Refresh Clinic for device migrations.
• Move devices from onsite storage to the Refresh Clinic as needed.
• Assist users with logging into systems and refreshing laptops.
• Distribute new devices and collect old ones according to the migration schedule.
• Update the workflow management system accurately at each step.
• Report and escalate any issues during the migration process.
• Perform daily manual stock checks and report findings.
• Ensure secure packaging and storage of collected devices for disposal or refurbishment.
• Lock and secure all equipment at the end of each day.

Required Skills & Experience:

• Previous experience in IT support, device migration, or technical refresh projects.
• Strong organizational skills and attention to detail.
• Ability to follow structured processes and meet deadlines.
• Experience with workflow management systems.
• Good problem-solving and issue reporting skills.
• Excellent communication and teamwork abilities.
• You must hold an active SC clearance to be eligible for this role.