Information Technology Support Engineer

JR United Kingdom; Worcester; On-site; GBP 25,000 - 35,000; Full time

Job summary

JR United Kingdom is seeking a reliable Migration Support Technician for a major hardware refresh project, based in Portsmouth, UK. The technician will coordinate device migrations, assist users, and maintain accurate records. This role requires strong organizational skills and active SC clearance.

Qualifications

• Experience in IT support, device migration, or technical refresh projects.
• Must hold an active SC clearance.

Responsibilities

• Set up and manage the Refresh Clinic for device migrations.
• Transport devices from onsite storage to the Refresh Clinic.
• Help users log into systems and refresh laptops.

Skills

IT support

device migration

technical refresh projects

organizational skills

problem-solving skills

communication

teamwork

Job description

Location: Portsmouth, UK

Contract Duration: 22 August 2025 – 24 October 2025

Working Hours: 9:00 AM – 5:30 PM, Monday to Friday

Security Clearance: Active SC Clearance Required – Only candidates with current SC clearance will be considered

Job Overview:

We are seeking a reliable and detail-oriented Migration Support Technician to assist with a major hardware refresh project. Your role will be crucial in ensuring a smooth device migration process for end users. You will collaborate with the Contractor Engineer and Site Manager to coordinate device movements, assist users, and keep accurate records throughout the migration.

Key Responsibilities:

1. Set up and manage the Refresh Clinic for device migrations.
2. Transport devices from onsite storage to the Refresh Clinic as needed.
3. Help users log into systems and refresh laptops.
4. Distribute new devices and collect old ones according to the schedule.
5. Maintain accurate updates in the workflow management system at each step.
6. Report and escalate issues encountered during migration.
7. Conduct daily manual stock checks and report results.
8. Ensure secure packaging and storage of devices for disposal or refurbishment.
9. Secure all equipment at the end of each day.

Required Skills & Experience:

1. Experience in IT support, device migration, or technical refresh projects.
2. Strong organizational skills and attention to detail.
3. Ability to follow structured processes and meet deadlines.
4. Experience with workflow management systems.
5. Good problem-solving skills and ability to report issues effectively.
6. Excellent communication and teamwork skills.
7. Must hold an active SC clearance to qualify for this role.