Information Technology Support Engineer

JR United Kingdom; Telford; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading company in technology support is seeking a Migration Support Technician to assist with a major hardware refresh project. This dynamic role involves managing device migrations, supporting end-users, and maintaining accurate records. Ideal candidates will possess strong organizational skills, experience in IT support, and must hold active SC clearance.

Qualifications

• Experience in IT support, device migration, or technical refresh is essential.
• Strong organizational skills and attention to detail required.
• Must hold active SC clearance to qualify for this role.

Responsibilities

• Set up and manage the Refresh Clinic for device migrations.
• Assist users with system logins and laptop refreshes.
• Perform daily manual stock checks and report findings.

Skills

IT support

Device migration

Technical refresh projects

Organizational skills

Problem-solving

Communication

Teamwork

Tools

Workflow management systems

Job description

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Information Technology Support Engineer, Telford

Client: Hays

Location: Telford, United Kingdom

Job Category: Other

EU work permit required: Yes

Job Views: 2

Posted: 04.06.2025

Expiry Date: 19.07.2025

Job Description:

Location: Portsmouth, UK

Contract Duration: 22 August 2025 – 24 October 2025

Working Hours: 9:00 AM – 5:30 PM, Monday to Friday

Security Clearance: Active SC Clearance Required – Only candidates with current SC clearance will be considered

Job Overview:

We are seeking a reliable and detail-oriented Migration Support Technician to assist with a major hardware refresh project. The role involves supporting device migration processes for end users, working closely with the Contractor Engineer and Site Manager to coordinate device movements, assist users, and maintain accurate records throughout the migration.

Key Responsibilities:

• Set up and manage the Refresh Clinic for device migrations.
• Move devices from onsite storage to the Refresh Clinic as needed.
• Assist users with system logins and laptop refreshes.
• Distribute new devices and collect old ones according to schedule.
• Update the workflow management system accurately at each step.
• Report and escalate issues during migration.
• Perform daily manual stock checks and report findings.
• Ensure secure packaging and storage of devices for disposal or refurbishment.
• Lock and secure all equipment at the end of each day.

Required Skills & Experience:

• Experience in IT support, device migration, or technical refresh projects.
• Strong organizational skills and attention to detail.
• Ability to follow structured processes and meet deadlines.
• Experience with workflow management systems.
• Good problem-solving and issue reporting skills.
• Excellent communication and teamwork skills.
• Must hold an active SC clearance to qualify for this role.