Information Technology Support Engineer

JR United Kingdom; Leicester; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading company in Leicester is seeking a Migration Support Technician for a key hardware refresh project. This role involves supporting device migrations, coordinating movements with engineers, and maintaining meticulous records. Ideal candidates will have a background in IT support and must possess active SC clearance to ensure compliance.

Qualifications

• Experience in IT support, device migration, or technical refresh projects.
• Must hold an active SC clearance to be eligible for this role.

Responsibilities

• Set up and manage the Refresh Clinic for device migrations.
• Transport devices and help users log into systems.
• Ensure secure packaging and storage of devices.

Skills

IT support

Device migration

Technical refresh

Organizational skills

Attention to detail

Problem-solving

Communication skills

Teamwork

Tools

Workflow management systems

Job description

Location: Portsmouth, UK

Contract Duration: 22 August 2025 – 24 October 2025

Working Hours: 9:00 AM – 5:30 PM, Monday to Friday

Security Clearance: Active SC Clearance Required – Only candidates with current SC clearance will be considered

Job Overview:

We are seeking a reliable and detail-oriented Migration Support Technician to assist with a major hardware refresh project. The role involves supporting a smooth device migration process for end users, working closely with the Contractor Engineer and Site Manager to coordinate device movements, assist users, and maintain accurate records throughout the migration.

Key Responsibilities:

• Set up and manage the Refresh Clinic for device migrations.
• Transport devices from onsite storage to the Refresh Clinic.
• Help users log into systems and refresh laptops.
• Distribute new devices and collect old ones according to the migration schedule.
• Keep the workflow management system updated at each step.
• Report and escalate issues during the migration process.
• Conduct daily manual stock checks and document findings.
• Ensure secure packaging and storage of devices for disposal or refurbishment.
• Lock and secure equipment at the end of each day.

Required Skills & Experience:

• Experience in IT support, device migration, or technical refresh projects.
• Strong organizational skills and attention to detail.
• Ability to follow structured processes and meet deadlines.
• Experience with workflow management systems.
• Good problem-solving and issue reporting skills.
• Excellent communication and teamwork skills.
• Must hold an active SC clearance to be eligible for this role.