Information Technology Support Engineer

JR United Kingdom; Shrewsbury; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading company is seeking a reliable Migration Support Technician for a significant hardware refresh project. The role involves assisting in device migrations for end users, coordinating with engineers, and ensuring accurate records. Candidates must possess an active SC clearance and strong organizational skills. Join us to support essential IT functions and ensure smooth device transitions.

Qualifications

• Experience in IT support, device migration, or technical refresh projects.
• Must hold an active SC clearance.

Responsibilities

• Set up and manage the Refresh Clinic for device migrations.
• Transport devices for migration and assist users.
• Report and escalate issues during the migration process.

Skills

IT support

Device migration

Organizational skills

Attention to detail

Problem-solving

Communication skills

Tools

Workflow management systems

Job description

Location: Portsmouth, UK

Contract Duration: 22 August 2025 – 24 October 2025

Working Hours: 9:00 AM – 5:30 PM, Monday to Friday

Security Clearance: Active SC Clearance Required – Only candidates with current SC clearance will be considered

Job Overview:

We are seeking a reliable and detail-oriented Migration Support Technician to assist with a major hardware refresh project. The role involves supporting a smooth device migration process for end users, working closely with the Contractor Engineer and Site Manager to coordinate device movements, assist users, and maintain accurate records.

Key Responsibilities:

• Set up and manage the Refresh Clinic for device migrations.
• Transport devices from onsite storage to the Refresh Clinic as needed.
• Help users log into systems and refresh laptops.
• Distribute new devices and collect old ones according to the migration schedule.
• Update the workflow management system accurately at each step.
• Report and escalate issues during migration.
• Perform daily manual stock checks and report findings.
• Securely package and store devices for disposal or refurbishment.
• Lock and secure all equipment at the end of each day.

Required Skills & Experience:

• Experience in IT support, device migration, or technical refresh projects.
• Strong organizational skills and attention to detail.
• Ability to follow structured processes and meet deadlines.
• Experience with workflow management systems.
• Good problem-solving and issue reporting skills.
• Excellent communication and teamwork skills.
• Must hold an active SC clearance to qualify for this role.