Information Technology Support Analyst

Hyper Recruitment Solutions; Liverpool; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading pharmaceutical company in Liverpool is seeking an IT Support Analyst to provide essential support to users of their IT Business Services. Candidates should have a degree in an IT-related field and proven experience in desktop support, particularly with Microsoft 365. This role offers a chance to make impactful improvements within IT systems while working in a collaborative environment.

Qualifications

• Degree in IT or equivalent experience.
• Proven experience in desktop support and with Microsoft 365.
• Practical experience with IT hardware/software installation.

Responsibilities

• Provide support for users of IT Business Services.
• Log and resolve incidents and service requests.
• Administer IT Business Services per company policy.

Skills

Desktop Support

Microsoft 365

User Support

IT Service Desk

ITIL Foundation

Education

Degree in IT related field

Tools

IT Hardware

IT Software

Job description

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Hyper Recruitment Solutions provided pay range

This range is provided by Hyper Recruitment Solutions. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

Direct message the job poster from Hyper Recruitment Solutions

Head of Recruitment (Biopharma - Perm & Contract)

ROLE OVERVIEW

Our client is currently looking for an IT Support Analyst to join a leading pharmaceutical company based in Liverpool. As the IT Support Analyst, you will be responsible for providing support to users of all IT Business Services and assisting in the deployment and management of these services.

KEY DUTIES AND RESPONSIBILITIES:

Your duties as the IT Support Analyst will be varied; however, the key duties and responsibilities are as follows:

1. Provide support to all users of the IT Business Services.

2. Log and resolve incidents, service requests, problems, and changes through to a satisfactory resolution.

3. Administer IT Business Services in line with company policy and procedure.

4. Suggest and implement improvements in existing IT systems and procedures.

ROLE REQUIREMENTS:

To be successful in your application to this exciting role as the IT Support Analyst, we are looking to identify the following on your profile and past history:

1. Degree in an IT related field (or equivalent experience.)

2. Proven industry experience in desktop support and Microsoft 365.

3. A working knowledge and practical experience with IT hardware and software installation and management.

Key Words:

IT Support Analyst / IT Service Desk / Desktop Support / Microsoft 365 / IT Business Services / Technical Support / ITIL Foundation / IT Systems / User Support / IT Hardware / IT Software

Hyper Recruitment Solutions Ltd (HRS) is an Equal Opportunities employer. We welcome applications from anyone who meets the role requirements. HRS exclusively supports the Life Science sectors, combining recruitment expertise with scientific knowledge to help you advance your career.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Information Technology

• Industries

  Technology, Information and Media, Pharmaceutical Manufacturing, and Biotechnology Research

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