Information Technology Support Analyst

EG On The Move; Blackburn; On-site; GBP 22,000 - 30,000; Full time

Job summary

A prominent IT company is looking for an Information Technology Support Analyst to provide timely technical support and improve IT operations. The role includes troubleshooting, issue resolution, user training, and adhering to IT policies. This full-time position offers a key opportunity for proactive individuals to make a significant impact in a growing workplace.

Benefits

Bonus Incentive

15% Food Discounts

Flexible Working Day

Free on Site Parking

On site Prayer and Ablution Facilities

Employee Assistance Program

Support for Mental and Financial Wellbeing

Life Insurance

Legal Assistance

Retail Discounts

Salary Sacrifice Pension

Qualifications

• Proven expertise in troubleshooting & diagnostics.
• Experience with relevant IT support tools.
• Understanding of network configurations and management.

Responsibilities

• Provide professional technical support to end-users.
• Diagnose and resolve hardware, software, and network issues.
• Document and track support requests effectively.

Skills

Troubleshooting

Diagnostics

Technical Support

IP Addressing

DNS

DHCP

VPNs

Wi-Fi Configuration

Tools

ServiceNow

OS Ticket

Autotask

TeamViewer

VNC

Kaseya VSA

Datto RMM

Job description

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Join to apply for the Information Technology Support Analyst role at EG On The Move

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This range is provided by EG On The Move. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

Role: IT Service Desk Analyst

Location: Blackburn, BB1 2FA

Job Type: Full time Permanent

Company: EG On The Move

About the role:

We are on the lookout for a proactive and detail-focused IT Service Desk Analyst to become a vital member of our dedicated IT team. In this key role, you will act as the first point of contact for end-users, delivering exceptional technical support and ensuring seamless IT operations across the organisation. Your ability to troubleshoot, resolve issues promptly, and provide guidance will empower our teams to stay productive and drive business success.

What you’ll do:

• Provide timely and professional technical support to end-users through phone, email, and in-person interactions.
• Diagnose and resolve hardware, software, and network connectivity issues across operating systems, applications, and devices.
• Assist with the setup, configuration, and maintenance of computer systems, peripherals, and related equipment.
• Accurately document and track support requests in the ticketing system, ensuring issues are resolved within established SLAs.
• Develop and maintain detailed knowledge articles and documentation to improve support efficiency and self-service options.
• Collaborate with IT team members to identify opportunities for process enhancements and system optimisations.
• Conduct user training sessions and create clear, user-friendly manuals to empower employees with IT knowledge and self-service tools.
• Maintain an up-to-date inventory of IT assets, ensuring accuracy and accountability.
• Uphold and enforce adherence to IT policies, procedures, and industry best practices.
• Participate in system upgrades, installations, migrations, and other IT projects asrequired.

What’s in it for you?

Whether you're looking to build a long-term career as we expand across the UK or seeking a job with top benefits, we've got you covered:

• Bonus Incentive
• 15% Food to Go Discounts – Greggs, Starbucks, Subway, Popeyes, Cinnabon, Chaiiwala & Sbarro
• Flexible Working Day
• Free on Site Parking
• On site Prayer and Ablution Facilities
• Employee Assistance program
• Support for mental and financial wellbeing
• Life Insurance
• Legal Assistance
• Retail Discounts
• Salary Sacrifice Pension

What we are looking for:

• Proven expertise in trouble shooting & diagnostics
• Experience with tools like ServiceNow, OS Ticket, Autotask
• Understanding of IP addressing, DNS, DHCP, VPNs, Wi-Fi configuration.
• Familiarity with tools like TeamViewer, VNC, Kaseya VSA, Datto RMM

Be a part of it:

As EG On the Move grows, we’re excited to welcome talented individuals to our team. We are about building a workplace where expertise and growth come together. Here, your skills matter, and you’ll have the opportunity to make a real impact. Join us and be part of something meaningful!

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Information Technology and Analyst

• Industries

  Retail

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