Senior Information Technology Support Analyst

JR United Kingdom; Staines-upon-Thames; On-site; GBP 30,000 - 50,000; Full time

Job summary

An established industry player seeks a motivated IT support professional to join their dynamic team. This role involves providing Tier-2 support to internal staff, including executives, and requires strong troubleshooting skills for both PC and Mac environments. The position offers an exciting opportunity to work across multiple UK sites, ensuring seamless IT operations and support. Join a company that values diversity and inclusion, and be part of a culture that promotes growth and collaboration in the ever-evolving media technology landscape.

Qualifications

• 4+ years of experience in HelpDesk/Deskside support roles.
• Strong troubleshooting skills for hardware and software issues.

Responsibilities

• Providing Tier-2 IT support to internal staff, including VIPs and Executives.
• Diagnosing and resolving issues with PC and Mac hardware and software.

Skills

HelpDesk/Deskside support

Customer service

Troubleshooting

Documentation skills

Communication skills

Education

Bachelor's Degree

Tools

Microsoft Office 365

Active Directory

Microsoft Azure

AWS

Job description

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Client:

Synamedia

Location:

Staines, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Views:

4

Posted:

05.05.2025

Expiry Date:

19.06.2025

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Job Description:

Company Overview

At Synamedia, we’re a global team of over 1,700 professionals across 20 countries, revolutionizing entertainment and information dissemination. We focus on growth and industry leadership as the shift from Pay-TV to IP and streaming accelerates. We pioneer in next-generation media cloud services, powering billions of viewers worldwide with live streaming, distribution, ad tech, and cloud platforms.

Our solutions, developed over three decades and trusted by over 1,000 clients including Disney, NBA, The Olympics, Astro, Comcast, Tata Play, and others, are at the forefront of media technology.

Join us to shape the future of media and entertainment!

Role Description

We seek a highly motivated self-starter with a strong appetite for learning, building, and collaborating. You will join a large team working across multiple UK sites and globally, engaging in various projects and support activities.

Responsibilities

• Providing Tier-2 IT support to internal staff, including VIPs and Executives, both desk-side and remotely.
• Responding to queries via tickets, chat, email, and phone for our global staff.
• Diagnosing and resolving issues with PC and Mac hardware, software, networks, printers, telephony, and conferencing equipment.
• Following up to ensure issues are fully resolved.
• Creating and maintaining documentation for software and hardware solutions.
• Coordinating work and liaising with other teams as needed.
• Traveling regularly to support other UK offices/sites (Chandler’s Ford, Maidenhead, Datum).
• Managing shipping logistics for remote users.
• Maintaining good communication and documentation skills.

Personal Attributes

• At least 4 years of experience in HelpDesk/Deskside support roles.
• Excellent customer service and communication skills, especially with executives and C-level staff.
• Strong troubleshooting skills for hardware and software issues.
• Experience with PC and Mac hardware, software, printing, and basic networking.
• Documentation skills for creating internal and customer-facing solutions.
• Familiarity with Microsoft Office 365, Dynamics, SharePoint, and Active Directory.
• Experience with Microsoft Azure or AWS is a plus.
• Bachelor's Degree is preferred but not mandatory.

A Culture of Belonging

Synamedia values diversity, inclusion, and equal opportunity. We promote a supportive environment with flexible policies, community events, and initiatives focused on mental health, Pride, and cancer awareness.

More information

If interested or needing accommodations, contact our recruitment team for support.