IT Support Analyst

Essity AB; Manchester; On-site; GBP 25,000 - 35,000; Full time

Job summary

Essity AB is seeking an IT Support Analyst for their Trafford Park manufacturing site. This role involves providing expert second-line support for a variety of IT issues, collaborating with operational technology teams, and managing site infrastructure. Ideal candidates will have a solid background in IT support with strong communication skills and the ability to manage multiple priorities. This position offers opportunities for career growth in a supportive, collaborative work environment focused on well-being.

Benefits

10% employer pension contribution

Annual bonus opportunity

Private medical insurance

Cycle to work scheme

Access to reward portal

Qualifications

• Experienced IT support professional with expertise in Windows 11 and Office 365.
• Strong communication and interpersonal skills.
• A full UK driving license is essential.

Responsibilities

• Provide second-line technical support for hardware and software issues.
• Manage and resolve support tickets via ITSM systems.
• Ensure compliance with information security standards.

Skills

Windows 11

Office 365

server management

network infrastructure

problem-solving

communication

Job description

Essity B 263.8 (-6.2 SEK) on 14-Jun-2025 17:29

Do you have a background in IT Support?
Are you confident working independently while also thriving in a collaborative team environment? If so, our IT Support Analyst role at our Trafford Park manufacturing site could be the perfect next step in your career.

About the Role
As the on-site IT Support Analyst at Trafford Park, you’ll be the go-to expert for second-line support, handling a dynamic mix of software and hardware issues. You’ll also collaborate with our operational technology teams to ensure our manufacturing systems run smoothly and efficiently.

You will be joining a successful, collaborative and friendly team that operates over our UK, Holland, Finland and Sweden manufacturing sites. Your impact won’t stop at Trafford Park— you’ll also provide regular support to our operations in North Wales and Bury, with travel 1–2 days per week when required . You’ll offer remote support and collaborat e across our 9 manufacturing sites, with occasional travel further afield for project work.

What You Will Do

Working with our global service desk team to d eliver hands-on IT support for end users, covering hardware, desktop software, printers, file servers, and local networks

Manage and resolve tickets via our ITSM system

Ensure correct administration of hardware, software and user accounts in line with company standards and defined processes

Be responsible for the local network, servers and telephony infrastructure

Be responsible for local management and setup of servers

Ensuring compliance with information security standards for all computers, servers and infrastructure

Managing the site server room and ensuring that standards are maintained

Be responsible for the installation and configuration of collaboration tools, including MS Teams, video conferencing equipment, IP phones and smart phones. Provide instruction and education to users about these tools

Support desktop and laptop users working with Windows 10, Windows 11 and Office 365

Assist with operational IT support for manufacturing systems

Be available for out of hours support for issues impacting critical systems at your local manufacturing site

Who You Are

You’re an experienced IT support professional with a solid grasp of Windows 1 1 , Office 365 , server management , and network infrastructure . Experience in a manufacturing environment is a plus, but not essential.

You’re a natural problem-solver—structured, resourceful, and customer-focused. You’re comfortable managing multiple priorities and adapting to changing demands.

A full UK driving licence and access to your own vehicle are essential, as regular travel is part of the role.

Strong communication and interpersonal skills are key— you’ll be building relationships across teams and locations.

What We Can Offer You

We offer more than just a job—we offer a career with purpose. You’ll receive:

Up to 10% employer pension contribution

Annual bonus opportunity

Private medical insurance

Cycle to work scheme

Access to our exclusive reward portal

At Essity, we believe in empowering our people. You’ll grow in a culture that values collaboration, innovation, and personal development.

Our purpose, Breaking Barriers to Well-Being, provides meaning to everything we do. Join us to improve well-being for people and drive positive change for society and the environment. At Essity, you'll feel valued, empowered to grow, and challenged to achieve business results in a collaborative and open atmosphere. Innovate for Good | Excel Together | Be You with Us