Information Technology Specialist

Sharp Brains; Reading; On-site; GBP 32,000 - 42,000; Full time

Job summary

Sharp Brains in Reading, United Kingdom, is seeking an experienced IT Support Engineer for a 1-year on-site contract. You will provide end-to-end support for desktops and laptops, manage device lifecycles, and ensure security policy compliance.

The role requires 3+ years in IT support, strong Windows knowledge, basic Mac handling, and experience with SCCM, Intune, ServiceNow, Active Directory, and VPN clients. You will be the on-site VIP contact during outages.

Qualifications

• 3+ years of IT support experience in a corporate environment.
• Strong Windows OS knowledge and basic macOS handling.
• Familiarity with ITIL incident/problem/service requests.

Responsibilities

• Provided end-to-end technical support for desktop and laptop systems, troubleshooting hardware, software and connectivity.
• Handled IMAC activities (Install, Move, Add, Change) and break/fix tasks for end-user devices.
• Managed the full lifecycle of desktop devices, including configuration, patching, OS imaging, and hardware replacements.
• Delivered support using SCCM, Intune, and ServiceNow for asset tracking, tickets, and remote assistance.
• Administered approved software installations, updates, and security patching per IT policies.
• Provided remote and deskside support using EUC tools and VPN clients.
• Ensured compliance with security protocols, antivirus monitoring, and desktop policy enforcement.
• Offered VIP support and acted as primary onsite contact during escalations or outages.
• Supported printers, scanners, and peripheral devices, including troubleshooting and maintenance.
• Assisted with Active Directory tasks, basic user account management, and smart hands support.
• Maintained incident resolution docs, hardware inventory, and technical guides.
• Showed familiarity with Windows OS environments, mobile devices, and basic Mac handling.
• Followed ITIL practices for incident, problem, and service request management.

Skills

End-user support

SCCM

Intune

ServiceNow

Active Directory

VPN

Tools

SCCM

Intune

ServiceNow

Job description

Role Type: FTE

Working Days: 5 Days a week

Contract duration: 1 year (extendable)

Contract Type: Freelance / B2B contract

Experience Required: More than 3 years IT Support.

Site Address: Reading, United Kingdom

Key Responsibilities:

• 1. Provided end-to-end technical support for desktop and laptop systems, including troubleshooting hardware, software, and connectivity issues.
• 2. Handled IMAC activities (Install, Move, Add, Change) and break/fix tasks for end-user devices.
• 3. Managed the full lifecycle of desktop devices, including configuration, patching, OS imaging, and vendor-based hardware replacements.
• 4. Delivered support using tools such as SCCM, Intune, and ServiceNow for asset tracking, ticket resolution, and remote assistance.
• 5. Administered approved software installations, updates, and security patching in coordination with IT policies.
• 6. Provided remote and deskside support using EUC tools and supported applications such as MS Office, Outlook, and VPN clients.
• 7. Ensured compliance with security protocols, antivirus monitoring, and desktop policy enforcement.
• 8. Offered VIP support and acted as the primary onsite contact during critical escalations or outages.
• 9. Supported printers, scanners, and peripheral devices, including troubleshooting and routine maintenance.
• 10. Assisted with Active Directory tasks, basic user account management, and smart hands support.
• 11. Maintained documentation of incident resolution, hardware inventory, and technical guides for internal reference.
• 12. Demonstrated familiarity with Windows OS environments, mobile device support, and basic MAC device handling.
• 13. Followed ITIL practices for incident, problem, and service request management in corporate environments.