Information Technology Services Specialist

Campden BRI; England; On-site; GBP 28,000 - 32,000; Full time

Benefits offered by this job

Employee discounts and rewards

25 days holiday + 8 bank holidays

Pension scheme with company match

Subsidised onsite restaurant

Job summary

A leading food and drink research organization in Chipping Campden is seeking a skilled IT Support Technician. The role involves providing technical assistance and managing user accounts. The ideal candidate will have at least 2 years of experience in IT Services. Benefits include 25 days of holiday plus bank holidays, a generous pension scheme, and employee discounts. Valid driving license and own transport are required. Apply now or send your CV to [e-mail].

Qualifications

• Experience in IT Services / Operations for at least 2 years.
• Knowledge of Microsoft 365 features.
• Valid driving license and own transport required.

Responsibilities

• Provide 1st and 2nd line technical assistance to users.
• Troubleshoot software issues across various operating systems.
• Collaborate to improve technological efficiency.

Skills

IT system support

Customer service

Technical troubleshooting

Microsoft Windows 11

Active Directory

Azure

Microsoft 365

Education

BTEC / HND level or equivalent

Tools

Microsoft 365

Azure

Job description

You will be working with the wider IT team to support and maintain the group’s IT (VoIP and mobile telephony) systems and to support users.

This role is site based at our offices in Chipping Campden, Gloucestershire. Due to our rural location you must have a valid driving license and your own transport.

You will be working Monday-Thursday 8.45am-5.15pm and Fridays 8.45am to 4.30pm.

What you’ll be doing

• Provide IT systems and user support as part of the team, with a focus on ensuring the users business needs are met, and offering 1st and 2nd line technical assistance to our user base.
• Provide first-line technical support to end-users via help desk tickets, phone, or email, resolving issues related to hardware, software, and network connectivity.
• Troubleshoot and resolve software problems across various operating systems including
• Assist with desktop support tasks such as installing, configuring, and maintaining computer hardware and peripherals.
• Manage user accounts and permissions.
• Collaborate with the IT Systems Manager to evaluate and improve technological efficiency, while identifying opportunities to streamline procedures within the team.
• Build relationships with end users to increase IT presence & visibility across Campden BRI.
• Provide documentation and user training where appropriate.

What we’re looking for

• Educated to BTEC / HND level or equivalent.
• At least 2 years’ experience in IT Services / Operations, ideally Microsoft qualified
• Any knowledge or previous experience with Azure and / or Intune would be beneficial
• Experience supporting Microsoft 365 environments with good understand of their features
• Excellent knowledge of building, setup, and deploying Microsoft Windows 11 devices
• Strong understanding of computer security and Active Directory
• Excellent customer service and communication skills with end users

What we offer

• Reward platform with employee discounts and rewards
• 25 days holiday + 8 bank holidays
• Buy and sell holiday scheme
• A generous work save pension scheme, with employee contributions matched by the company up to 10%
• Culture focus around work/life balance (early finish Fridays)
• Subsidised onsite restaurant
• Salary £28,000-£32,000 pa based on experience

What you need to know

Due to our rural location you will need to hold a valid driving license and your own transport.

We will not be able to consider relocators for this role and regret we can not offer visa sponsorship.

Click 'apply now' or send your CV to [e-mail].