Information Technology Service Desk

JR United Kingdom; Warrington; Remote; GBP 26,000; Full time

Job summary

A leading company is seeking a Product Services Administrator for a remote position, offering a salary of £26,000 per annum and a dynamic work environment. The role involves supporting clients and users, ensuring platform functionality, and collaborating with teams to enhance user experience.

Benefits

Fun and dynamic working environment

Qualifications

• Experience with customer service and back-office support.
• Ability to manage platform issues and conduct training.

Responsibilities

• Provide efficient customer service and back-office support.
• Collaborate with Product Team and Users for platform efficiency.
• Onboard new users and troubleshoot app issues.

Skills

Customer Service

Collaboration

Troubleshooting

User Support

Job description

Social network you want to login/join with:

Information Technology Service Desk, Warrington, Cheshire

Client:

Greystone Consulting Group Ltd

Location:

Job Category:

Other

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EU work permit required:

Yes

Job Views:

3

Posted:

07.06.2025

Expiry Date:

22.07.2025

Job Description:

An exciting opportunity has arisen with our client for a remote-based Product Services Administrator.

Job Responsibilities:

• Provide efficient customer service and back-office support to ensure smooth daily operations related to the platform and mobile app.
• Collaborate with the Product Team, Clients, and Users to ensure platform functionality and efficiency.
• Support Clients and Users, resolve issues and requests, manage permissions and setup.
• Represent Platform Users within the business, conduct training and demos.
• Act as the primary link between the platform and users, troubleshoot app issues, onboard new users.
• Address queries from Clients and Internal staff, provide feedback to improve user experience.
• Coordinate with colleagues for platform improvements, assist Sales Team, perform platform testing.
• Maintain up-to-date user guides, set up new staff, configure Question Sets and Badges as needed.
• Support colleagues, Clients, and Users via ticketing platforms, handle Resolution Centre Tasks and Reports, validate platform offerings.

The Package:

• Salary of £26,000 per annum plus benefits.
• Fun and dynamic working environment.

Please apply within or contact Ash from Greystone Consulting Group for further discussion.