Service Desk Analyst

Whatsoninleeds; Shrewsbury; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading company in Leeds is looking for a 1st-2nd Line Support / Service Desk Analyst. This role involves providing essential end user support and requires candidates with strong communication and troubleshooting skills. Ideal candidates will have knowledge of Microsoft Windows and Office 365, and a proactive approach to learning.

Qualifications

• Excellent communication skills.
• Strong troubleshooting and diagnostic abilities.
• Resourceful with a growth mindset.

Responsibilities

• Provide end user support.
• Logical troubleshooting and diagnostics.

Skills

Microsoft Windows 10/11

Microsoft Office 365

Active Directory

Group Policy

SCCM

Job description

1st- 2nd Line Support / Service Desk Analyst / IT Support – Based in Leeds. Mon – Fri. Responsible for providing end user support.

As a 1st- 2nd Line Support / Service Desk Analyst / IT Support, you should have some of the following skills: Microsoft Windows 10/11, Microsoft Office 365, Active Directory, Group Policy, SCCM, or be willing and proactive in upskilling yourself.

Successful candidates need to have excellent communication skills, strong and logical troubleshooting/diagnostic abilities, be resourceful, and possess a growth mindset with a drive and ambition to progress.

Any candidate with previous experience of adding value to a team and being the go-to person will have a significant advantage. Apply now — we are waiting to invest in your career!