Information Technology Service Delivery Manager

ZipRecruiter; Liverpool; Hybrid; GBP 50,000 - 60,000; Full time

Job summary

A leading company in Liverpool is seeking an experienced Service Delivery Manager to enhance their IT service delivery. The ideal candidate will lead a team, improve service systems, and ensure client satisfaction while contributing to business strategy. This hybrid role requires strong leadership and communication skills.

Qualifications

• Proven track record in IT support and project delivery.
• Experience in managing service delivery in a private sector environment.

Responsibilities

• Leading and mentoring Support and Project/Pre-Sales staff.
• Improving service delivery systems for efficiency.
• Managing client expectations and handling escalated issues.

Skills

Leadership

Communication

Client Service

Job description

Job Description

Service Delivery Manager

Liverpool (hybrid)

Up to £60k

Our award-winning client is on the lookout for an experienced Service Delivery Manager to join their forward thinking business. This role is perfect for an experienced, ambitious and enthusiastic Service Delivery Manager who can help take the business forward. The role has a high degree of responsibility and a wide-ranging remit.

In a nutshell

Leading and mentoring all Support and Project/Pre-Sales staff, ensuring they are held accountable for delivering services to an exacting standard and following our defined processes

Continuously improving service delivery systems to enhance efficiency and reduce costs, while maintaining or improving the client experience.

Owning the Incident, Request, Change and Escalation processes, ensuring high levels of performance, accurate reporting

Liaising with clients, managing expectations and handling escalated issues regarding all aspects of IT service delivery to ensure total client satisfaction

Maintaining team motivation and engagement to support consistently low staff turnover.

As part of the senior leadership team, this role will be reporting to and working closely with the Operations Director, contributing to the wider business strategy and goals. The Service Delivery Manager will be expected to be self-driven, want to take ownership and responsibility. You will have excellent communication skills, a proven track record of delivering successful IT support and projects in a private sector environment, and a real enthusiasm for delivering outstanding client service.

This role requires a full, clean driving license*.