Information Technology Service Delivery Manager

JR United Kingdom; Warrington; Hybrid; GBP 51,000 - 60,000; Full time

Job summary

A forward-thinking client is seeking a skilled Service Delivery Manager in Warrington. This key role involves leadership, enhancing service delivery efficiency, and managing client relationships. The ideal candidate is proactive, communicative, and has a solid IT support background, ensuring high-quality service and satisfaction.

Qualifications

• Experience in delivering successful IT support and projects in a private sector environment.
• Self-driven and responsible individual with excellent communication skills.

Responsibilities

• Lead and mentor Support and Project/Pre-Sales staff for service quality.
• Improve service delivery systems for efficiency and client satisfaction.
• Manage Incident, Request, Change, and Escalation processes effectively.

Skills

Communication

Team Leadership

Service Quality Management

Job description

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Information Technology Service Delivery Manager, Warrington, Cheshire

Client: KnoWho

Location: Warrington, Cheshire

Job Category: Other

EU work permit required: Yes

Job Views: 4

Posted: 31.05.2025

Expiry Date: 15.07.2025

Job Description:

Position: Service Delivery Manager

Location: Liverpool (hybrid)

Salary: Up to £60k

Our award-winning client is seeking an experienced Service Delivery Manager to join their forward-thinking business. This role is ideal for an ambitious and enthusiastic professional capable of advancing the company's objectives. It involves significant responsibility and a broad scope of duties.

Key Responsibilities include:

• Leading and mentoring Support and Project/Pre-Sales staff, ensuring accountability for service quality and adherence to processes.
• Improving service delivery systems for efficiency and cost reduction while maintaining or enhancing client satisfaction.
• Managing Incident, Request, Change, and Escalation processes with high performance and accurate reporting.
• Liaising with clients to manage expectations and resolve escalated issues, ensuring total client satisfaction.
• Maintaining team motivation and low staff turnover.
• Contributing to business strategy as part of the senior leadership team, working closely with the Operations Director.

The ideal candidate will be self-driven, responsible, possess excellent communication skills, and have a proven track record in delivering successful IT support and projects in a private sector environment. A full, clean driving license is required.