IT Service Delivery Manager

Stoke on Trent College; Stoke-on-Trent; On-site; GBP 40,000 - 60,000; Full time

Job summary

Stoke on Trent College is seeking a motivated IT Service Delivery Manager to join its IT and Digital Team. This pivotal role oversees IT and Reprographics service delivery across campuses, leading service desk performance and managing external services. The ideal candidate will have a strong background in IT management, excellent communication skills, and a desire to improve efficiency and service quality.

Qualifications

• Demonstrable experience in IT helpdesk or service delivery management.
• Proven ability to coordinate tasks and manage workloads.
• Experience in hardware procurement and IT-related projects.

Responsibilities

• Oversee day-to-day delivery of IT and Reprographics services.
• Manage service desk performance and external service provision.
• Coordinate between support and technical teams.

Skills

Leadership

Communication

Service delivery management

Vendor management

Task coordination

Job description

Join to apply for the IT Service Delivery Manager role at Stoke on Trent College.

We are seeking to appoint an experienced and motivated IT Service Delivery Manager to join our dedicated and fast-paced IT and Digital Team. This is an on-site role based across our Burslem and Cauldon campuses, requiring a consistent presence to support hands-on service delivery and team collaboration.

In this key role, you will oversee the day-to-day delivery of IT and Reprographics services across the College. You'll lead on service desk performance, manage external provision of services/software, and play a central part in ensuring smooth, reliable IT operations. Responsibilities include managing service levels, handling escalations, and coordinating between support and technical teams to drive efficiency and continuous improvement.

You will bring:

• Demonstrable experience in IT helpdesk or service delivery management, with strong leadership and communication skills.
• Proven ability to coordinate tasks, manage workloads, and deliver against key performance targets.
• Experience in vendor and contract management, hardware procurement, and working with teams on IT-related projects.

In return, you'll be part of a forward-thinking environment that values collaboration, high standards, and making a positive impact across the College.

If you’re a solutions-focused individual who thrives in a service-driven role—this is your opportunity to make a difference.