Information Technology Service Delivery Manager

Widen the Net Limited; Greater London; On-site; GBP 50,000 - 90,000; Full time

Job summary

An innovative firm is seeking an experienced Service Delivery Manager to lead global service delivery efforts. This role is crucial in ensuring technical teams meet service level objectives while fostering strong relationships with stakeholders. You will coordinate service delivery, manage incidents, and drive operational excellence across multiple regions, including North America and Europe. If you thrive in a fast-paced environment and have a passion for service excellence, this opportunity offers the chance to make a significant impact on customer satisfaction and team success.

Benefits

Opportunities for career growth

Collaborative environment

Impact on customer satisfaction

Professional development opportunities

Qualifications

• Proven experience as a Service Delivery Manager or similar role.
• Strong understanding of incident, problem, and change management processes.

Responsibilities

• Oversee and coordinate the work of development teams for service stability.
• Manage incidents, service requests, problems, and changes effectively.

Skills

Service Delivery Management

Incident Management

Change Management

Agile Practices

DevOps

Communication Skills

Collaboration with Development Teams

ITIL Knowledge

Job description

Information Technology Service Delivery Manager

Widen the Net Limited provided pay range:

This range is provided by Widen the Net Limited. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

Direct message the job poster from Widen the Net Limited

We are looking for an experienced Service Delivery Manager to join our team and take a key role in leading the delivery of our technical services across global regions, including North America, Europe, and Singapore. This role will work closely with and oversee the activities of our development teams to ensure that our services are delivered reliably, efficiently, and to the highest standards of quality.

The Service Delivery Manager will be responsible for ensuring our technical teams meet their service level objectives, driving operational excellence, and maintaining strong relationships with internal and external stakeholders. You will play a vital part in coordinating service delivery, managing incidents and problems, and ensuring that development activities align with our customer commitments.

Key Responsibilities

1. Oversee and coordinate the work of development teams to ensure service stability, performance, and improvement
2. Act as the primary point of accountability for service delivery across regions, including North America, Europe, and Singapore
3. Manage incidents, service requests, problems, and changes in collaboration with technical teams
4. Monitor service performance and ensure that service levels and KPIs are met or exceeded
5. Identify risks to service delivery proactively and drive corrective and preventive actions
6. Lead regular service review meetings with customers and stakeholders
7. Support release management by working with development teams to deploy features and fixes safely and efficiently
8. Gather customer feedback and drive continuous improvement initiatives
9. Produce operational reports and provide insights into service performance and improvements

Key Skills and Experience

• Proven experience as a Service Delivery Manager, Technical Account Manager, or similar role
• Experience overseeing and collaborating with development or engineering teams
• Strong understanding of incident, problem, and change management processes
• Excellent communication skills to influence both technical and non-technical audiences
• Experience working in a global environment across different time zones
• Solid understanding of Agile, DevOps, and modern software delivery practices
• ITIL foundation certification or strong knowledge of ITSM principles is highly desirable
• Ability to thrive in a fast-paced environment and manage multiple priorities

What We Offer

• The opportunity to lead global service delivery
• A collaborative environment with talented teams
• Opportunities for career growth and professional development
• The chance to make a significant impact on customer satisfaction and service excellence

If you are passionate about service delivery, enjoy working with development teams, and seek a global leadership role, we would love to hear from you.

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