IT Service Delivery Manager

VC Talent; London; Hybrid; GBP 45,000 - 55,000; Full time

Job summary

A forward-thinking company in the tech sector seeks an IT Service Delivery Manager to lead their service delivery function. This role is perfect for someone with a strong technical background who enjoys hands-on work while managing a small team. You will be responsible for delivering high-quality IT services, implementing ITIL processes, and ensuring effective communication with stakeholders. With a competitive salary and a range of benefits including private medical care and a generous pension, this is an exciting opportunity to advance your career in a dynamic environment. If you are ready to take the next step, this role is for you.

Benefits

Private medical

On-site gym

Generous pension

28 days holiday

Bonuses

Qualifications

• Experience in IT service management and delivery.
• Strong technical support skills, especially in Office 365.
• Leadership experience in IT service delivery.

Responsibilities

• Lead IT service delivery and manage technical support teams.
• Implement IT service management processes and maintain quality standards.
• Collaborate with the Head of IT on service strategy.

Skills

Technical support skills

Office 365

IT Service Delivery leadership

ITIL processes and tools

Managing IT suppliers

People management

Communication skills

Cybersecurity frameworks

Education

Certifications in ITIL

Microsoft Office 365

Azure

Tools

Azure

Entra ID

Intune

Fortinet environment

Job description

Join to apply for the IT Service Delivery Manager role at VC Talent.

Position Overview: This role is suitable for an IT Service Desk Manager, Team Lead, or experienced IT professional seeking career progression into an IT Service Delivery Manager position. The role involves hands-on technical support, strategic IT service development, and collaboration with executive leadership.

Location & Work Arrangement: Vauxhall-based office, primarily in-office (4 days/week) with 1 day/week remote.

Key Responsibilities:

1. Providing 1st to 3rd line support in Office 365 and application support for ERP platforms.
2. Discussing cybersecurity with the CEO and working with the Head of IT on service strategy.
3. Managing IT support and delivery, including working with multiple regional suppliers.
4. Implementing and managing ITIL-based IT service management processes.
5. Leading, mentoring, and managing a small IT support team.
6. Building and maintaining strong relationships with stakeholders.

Required Skills & Qualifications:

• Current technical support skills and experience, especially with Office 365.
• Experience in IT service delivery leadership and managing IT suppliers.
• Knowledge of Azure, Entra ID, Intune, and cybersecurity frameworks.
• Certifications in ITIL, Microsoft Office 365, Azure preferred.
• Excellent communication and relationship-building skills.

Ideal Candidate: A 3rd Line or Senior Support Engineer, Service Desk Team Lead, or existing IT Service Delivery Manager seeking a role with broader responsibilities.

Compensation & Benefits: Up to £55,000 base salary, bonuses, pension, private medical, gym, 28 days holiday, and more.

Application Process: Interviews are ongoing, so apply promptly.