Information Technology Service Delivery Manager

Tiro Partners Limited; Greater London; On-site; GBP 45,000 - 75,000; Full time

Job summary

Join a dynamic start-up in the ecommerce sector as an IT Service Delivery Manager. This exciting role involves overseeing service delivery to ensure compliance with SLAs and client satisfaction. You will build strong client relationships and lead a dedicated team, driving improvements and implementing best practices. This position is perfect for someone with a passion for technology and a desire to make a tangible impact in a growing company. If you have experience in IT service delivery and thrive in a fast-paced environment, this opportunity is for you!

Qualifications

• 3+ years in an IT Service Delivery Manager role or similar.
• Experience in client-facing roles, ideally in retail/ecommerce.

Responsibilities

• Ensure successful service delivery per SLAs and client expectations.
• Lead and mentor a team of service professionals.

Skills

Client Relationship Management

Incident Management

Service Level Agreement (SLA) Management

Team Leadership

Risk Management

Agile Methodologies

Education

ITIL Certification

Experience in IT Service Delivery

Job description

Information Technology Service Delivery Manager

I’m currently recruiting on behalf of one of my clients who are a thriving start-up in the ecommerce space with plenty of clients already under their wing.

They’re hiring for an IT Service Delivery Manager on a permanent basis to join and grow a small team.

The Role:

• Ensure the successful delivery of services in accordance with service level agreements (SLAs), client requirements, and expectations.
• Build and maintain strong relationships with clients.
• Monitor and report on key service delivery metrics, including SLA compliance, quality, and customer satisfaction.
• Oversee the resolution of incidents and problems.
• Lead, coach, and mentor a team of service professionals.
• Implement best practices and strategies to drive ongoing improvement in service delivery.
• Proactively identify and mitigate risks related to service delivery.
• Ensure compliance with internal policies and procedures.

Requirements:

• 3yrs+ in an IT Service Delivery Manager role/ similar
• Past tenures client facing, working with multiple clients
• Ideally experience within retail/ ecommerce domain
• ITIL certification (or equivalent).
• Experience working in an Agile environment.

Seniority Level:

Mid-Senior level

Employment Type:

Full-time

Job Function:

Information Technology

Industries:

IT Services and IT Consulting