Information Technology Help Desk Support

JR United Kingdom; Maidstone; On-site; GBP 25,000 - 35,000; Full time

Job summary

A well-established company seeks an IT Help Desk Support professional in Maidstone. This role involves delivering critical 1st and 2nd line support in a collaborative environment. Ideal candidates should possess strong technical skills, excellent communication abilities, and a passion for IT support.

Benefits

Free on-site parking

Learning and development opportunities

Collaborative working environment

Qualifications

• Experience in an IT support role (ideally 1st/2nd line).
• Strong troubleshooting skills and methodical approach to problem-solving.
• Excellent communication skills with customer service focus.

Responsibilities

• Deliver 1st and 2nd line support to end users.
• Manage helpdesk tickets and ensure timely issue resolution.
• Install, maintain, and upgrade IT hardware and software.

Skills

Communication

Troubleshooting

Customer Service

Tools

Windows OS

Microsoft Office

Job description

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Information Technology Help Desk Support, maidstone

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Client:

You Recruitment Ltd

Location:

maidstone, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Views:

5

Posted:

16.06.2025

Expiry Date:

31.07.2025

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Job Description:

Are you a proactive and customer-focused IT professional looking to join a forward-thinking organisation?

You Recruitment are working on behalf of a well-established and fast-growing company who are a major player in their industry. With over 200 users and a busy IT environment, they’re looking to bring on an IT Help Desk Support to provide essential 1st and 2nd line support across the business.

This is a fantastic opportunity for someone with a passion for IT support and a strong desire to grow within a hands-on, supportive team.

Location: This is an onsite role, Monday - Friday 8am-5pm near their site situated not far from Margate, Kent

What does the role involve?

• Delivering 1st and 2nd line support to end users across desktop, network, and business systems
• Managing helpdesk tickets and ensuring timely resolution of issues
• Installing, maintaining, and upgrading IT hardware and software
• Setting up and removing user accounts in line with company policies
• Maintaining accurate asset and support documentation
• Participating in a weekend support rota (typically 1 in 4)

What we’re looking for:

• Experience in an IT support role (ideally 1st/2nd line in a busy environment)
• Working knowledge of Windows OS and Microsoft Office
• Excellent communication skills with a strong customer service focus
• Ability to explain technical issues in simple terms
• Strong troubleshooting skills and a methodical approach to problem-solving
• A flexible, team-oriented mindset with a genuine interest in emerging technologies

What’s on offer:

• On-site working in a collaborative and friendly team
• A varied role with excellent opportunities for learning and development
• Free on-site parking and additional company benefits

If you’re looking for a role where your technical skills will be valued and your career supported, I’d love to hear from you.