Information Technology Help Desk Support

You Recruitment Ltd; Maidstone; On-site; GBP 20,000 - 30,000; Full time

Job summary

You Recruitment Ltd is seeking a proactive IT Help Desk Support professional for a growing company in Maidstone. This on-site role demands a passion for IT support, delivering 1st and 2nd line support, and managing helpdesk tickets in a collaborative team environment. The successful candidate will enjoy varied responsibilities and opportunities for development, all while receiving competitive pay and additional benefits.

Benefits

Free on-site parking

Additional company benefits

Qualifications

• Experience in IT support role (1st/2nd line).
• Knowledge of Windows OS and Microsoft Office.
• Strong troubleshooting skills and ability to explain technical issues simply.

Responsibilities

• Deliver 1st and 2nd line support to end users across IT systems.
• Manage helpdesk tickets and ensure timely resolution of issues.
• Install, maintain, and upgrade IT hardware and software.

Skills

Customer Service

Troubleshooting

Communication

Problem-solving

Job description

Are you a proactive and customer-focused IT professional looking to join a forward-thinking organisation?

You Recruitment are working on behalf of a well-established and fast-growing company who are a major player in their industry. With over 200 users and a busy IT environment, they’re looking to bring on an IT Help Desk Support to provide essential 1st and 2nd line support across the business.

This is a fantastic opportunity for someone with a passion for IT support and a strong desire to grow within a hands-on, supportive team.

Location: This is an onsite role, Monday - Friday 8am-5pm near their site situated not far from Margate, Kent

What does the role involve?

Delivering 1st and 2nd line support to end users across desktop, network, and business systems Managing helpdesk tickets and ensuring timely resolution of issues Installing, maintaining, and upgrading IT hardware and software Setting up and removing user accounts in line with company policies Maintaining accurate asset and support documentation Participating in a weekend support rota (typically 1 in 4)

What we’re looking for:

Experience in an IT support role (ideally 1st/2nd line in a busy environment) Working knowledge of Windows OS and Microsoft Office Excellent communication skills with a strong customer service focus Ability to explain technical issues in simple terms Strong troubleshooting skills and a methodical approach to problem-solving A flexible, team-oriented mindset with a genuine interest in emerging technologies

What’s on offer:

On-site working in a collaborative and friendly team £competitive A varied role with excellent opportunities for learning and development Free on-site parking and additional company benefits

If you’re looking for a role where your technical skills will be valued and your career supported, I’d love to hear from you.