IT Support Specialist

Plumpton College; Lewes; On-site; GBP 26,000 - 32,000; Full time

Job summary

Plumpton College is seeking an IT Support Specialist to provide crucial technical support across all college sites. This full-time role involves responding to technical queries, troubleshooting issues, and contributing to IT policy development in a growing educational environment.

Qualifications

• 2+ years' experience in an IT support role.
• Strong knowledge of Windows Client and Server OS.
• Familiarity with endpoint imaging and basic networking.

Responsibilities

• Deliver exceptional 1st and 2nd line support.
• Troubleshoot hardware and software issues.
• Coordinate IT upgrades and support helpdesk operations.

Skills

Customer Service

Communication

Troubleshooting

Networking

Tools

HALO

Microsoft 365

Windows Client and Server OS

Microsoft Intune

Job description

Working Hours: Full-time (37.5 hours per week)

Salary: up to £31,680

To apply: Complete Plumpton College Application Form and Equality/Diversity Monitoring form and submit via email to [e-mail]

At Plumpton College, we’re growing! With increased student numbers we’re passionate about providing a first-class education in land and environment sectors — and we know that seamless IT operations are vital to our mission. That’s why we’re looking for a skilled and proactive IT Support Specialist to join our IT department and play a key role in ensuring that our systems support staff and students to thrive.

As IT Support Specialist, you’ll be responsible for delivering exceptional 1stand 2ndline support, ensuring the smooth running of systems and workstations across all college sites. You’ll also coordinate IT upgrades, support helpdesk operations, mentor junior colleagues, and help shape the ongoing improvement of our IT Service.

Key Responsibilities

• Responding to technical queries via phone, face-to-face, and the HALO helpdesk system
• Troubleshooting hardware and software issues with professionalism and precision
• Managing and maintaining IT loan stock, classrooms, and workspaces
• Supporting hardware/software rollouts and systems administration
• Contributing to IT policy development and staff CPD delivery
• Playing a key part in events, user onboarding, and wider IT planning

Qualifications

• 2+ years' experience in an IT support role.
• Strong knowledge of Windows Client and Server OS and Microsoft 365.
• Working knowledge of Microsoft Intune and cloud-based cloud management tools.
• Familiarity with endpoint imaging and basic networking.
• Experience with HALO or similar ITSM platforms.
• Knowledge of AV systems and printer management.
• Knowledge of Microsoft AD, GPO, or patching routines.
• Strong customer service and communication skills, working with ages 14 upwards.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Information Technology

• Industries

  Education

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