IT Support Officer

BGL Corporate Solutions Pty Ltd; Canterbury; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading Fintech company in Canterbury is seeking a customer-focused IT Support Officer to enhance their IT support team. The role involves providing hands-on helpdesk support, resolving IT issues, and supporting internal infrastructure. The ideal candidate will have a solid technical foundation and excel in customer service, making a significant contribution to the team and its mission.

Benefits

Hybrid working arrangement

Learning and development opportunities

Health and Wellbeing programs

Social events

Additional annual leave

Qualifications

• 1–2 years of relevant experience in IT support.
• Strong knowledge of desktop hardware and software.
• Proactive approach to troubleshooting and resolving issues.

Responsibilities

• Provide Level 1 and 2 helpdesk support, resolving technical issues.
• Troubleshoot hardware, software, and network problems.
• Maintain documentation of IT procedures and support tasks.

Skills

Customer service

Analytical skills

Problem-solving

Communication

Education

Certificate IV or Diploma in Information Technology

Job description

About the role
We’re looking for a customer-focused IT Support Officer to join the team at BGL Corporate Solutions. In this role, you’ll be responsible for supporting the day-to-day operation of our IT systems and services. You’ll assist with maintaining internal infrastructure and provide hands-on support to staff across a wide range of IT issues. This is a great opportunity for someone with a solid technical foundation who enjoys solving problems and helping others.

About Us

BGL Corporate Solutions Pty Ltd is a market-leading supplier of Fintech Cloud Software based in Canterbury with over 12,700 clients in 15 countries around the world and operations in New Zealand, Singapore, Hong Kong, the Philippines and the United Kingdom.

Our fantastic global team of 240+ people have a reputation for delivering the highest quality Software as a Service (SAAS) solutions to the accounting industry specialising in self-managed superannuation funds and corporate compliance.

We are proud to share some of our recent achievements which are a testament to our culture and people:

Great Place to Work certified

AFR Best Places to Work Technology top 10

Mental Health First Aid Workplace Recognition

Australia's Best Workplaces for Women List

AFR BOSS Most Innovative Companies 4th time in 6 years

What you'll be doing

Provide Level 1 and 2 helpdesk support to end users, resolving technical issues promptly and professionally

Perform routine system maintenance and basic administrative tasks to ensure smooth IT operations

Troubleshoot a wide range of IT issues, including hardware, software, peripheral devices, and network problems

Monitor system alerts and proactively address potential issues before they escalate

Prioritize support tickets and escalate complex issues to the appropriate teams when necessary

Maintain accurate documentation of IT procedures, support tasks, and resolutions

Manage and update the IT asset inventory to ensure accurate tracking and reporting

What we're looking for

Certificate IV or Diploma in Information Technology, or 1–2 years of relevant experience

Strong knowledge of desktop hardware, operating systems, and software

Analytical and problem-solving abilities with a proactive approach to troubleshooting

Basic understanding of network systems and infrastructure, with the ability to quickly learn and adapt to new hardware and software platforms

Customer service mindset and motivated to help others resolve their IT challenges

Excellent written and verbal communication skills, with the ability to clearly explain technical concepts to non-technical users

Well-organized with the ability to maintain clear and thorough documentation

What we offer

We take pride in maintaining and continuously improving our culture which is why we welcome those who understand our values. We've consistently maintained an engagement score of 85% + and regularly ask our employees for feedback during engagement surveys, 1-on-1's, focus groups and coffee catch-ups. Our average employee tenure is sitting at 5+ years and we have so many exciting things planned for the future!

Benefits available to you include:

Additional annual leave, RDO's + the option to purchase extra leave

Hybrid working arrangement for all employees

Learning and development opportunities including annual development budgets, development plans, paid study leave and stretch opportunities

Social events including monthly lunches and annual events

Health and Wellbeing programs / EAP / Flu shots / Run club

Apply now

We review applications on an ongoing basis so encourage you to apply as soon as possible.

Please note we are only able to consider applicants with full working rights for Australia.

Unlock job insights

Salary match Number of applicants Skills match

Your application will include the following questions:

Which of the following statements best describes your right to work in Australia? How many years' experience do you have as an Information Technology Support Officer? Have you completed a qualification in ICT? What's your expected annual base salary?

We’re a dynamic team of 240 passionate individuals committed to delivering exceptional technology and remarkable client experiences. Those who find their home at BGL are values-driven, forward-thinking team players.

Our Culture: Fueled by our values and investing in our people.

Melbourne Roots: Proudly based in Melbourne, Australia (BGL HQ).

Global Teams: In Australia, China, New Zealand, the Philippines, Singapore and the United Kingdom.

Survey Says: 96% of BGLers recommend us as a great place to work!

We’re a dynamic team of 240 passionate individuals committed to delivering exceptional technology and remarkable client experiences. Those who find their home at BGL are values-driven, forward-thinking team players.

Our Culture: Fueled by our values and investing in our people.

Melbourne Roots: Proudly based in Melbourne, Australia (BGL HQ).

Global Teams: In Australia, China, New Zealand, the Philippines, Singapore and the United Kingdom.

Survey Says: 96% of BGLers recommend us as a great place to work!

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