Information Technology Help Desk Support

You Recruitment Ltd; Margate; On-site; GBP 25,000 - 35,000; Full time

Job summary

A major player in the industry is seeking an IT Help Desk Support professional to provide 1st and 2nd line support. This role is onsite, providing opportunities for growth within a supportive team, focusing on delivering excellent customer service and problem resolution.

Benefits

Free on-site parking

Additional company benefits

Opportunities for learning and development

Qualifications

• Experience in an IT support role (1st/2nd line).
• Working knowledge of Windows OS and Microsoft Office.
• Strong troubleshooting skills and a methodical approach.

Responsibilities

• Delivering 1st and 2nd line support to end users across desktop, network, and business systems.
• Managing helpdesk tickets and ensuring timely resolution of issues.
• Installing, maintaining, and upgrading IT hardware and software.

Skills

Customer Service

Troubleshooting

Communication

Tools

Windows OS

Microsoft Office

Job description

Are you a proactive and customer-focused IT professional looking to join a forward-thinking organisation?

You Recruitment are working on behalf of a well-established and fast-growing company who are a major player in their industry. With over 200 users and a busy IT environment, they’re looking to bring on an IT Help Desk Support to provide essential 1st and 2nd line support across the business.

This is a fantastic opportunity for someone with a passion for IT support and a strong desire to grow within a hands-on, supportive team.

Location: This is an onsite role, Monday - Friday 8am-5pm near their site situated not far from Margate, Kent

What does the role involve?

• Delivering 1st and 2nd line support to end users across desktop, network, and business systems
• Managing helpdesk tickets and ensuring timely resolution of issues
• Installing, maintaining, and upgrading IT hardware and software
• Setting up and removing user accounts in line with company policies
• Maintaining accurate asset and support documentation
• Participating in a weekend support rota (typically 1 in 4)

What we’re looking for:

• Experience in an IT support role (ideally 1st/2nd line in a busy environment)
• Working knowledge of Windows OS and Microsoft Office
• Excellent communication skills with a strong customer service focus
• Ability to explain technical issues in simple terms
• Strong troubleshooting skills and a methodical approach to problem-solving
• A flexible, team-oriented mindset with a genuine interest in emerging technologies

What’s on offer:

• On-site working in a collaborative and friendly team
• £competitive
• A varied role with excellent opportunities for learning and development
• Free on-site parking and additional company benefits

If you’re looking for a role where your technical skills will be valued and your career supported, I’d love to hear from you.