Information Technology Help Desk Administrator

Boku; London; On-site; GBP 30,000 - 45,000; Full time

Job summary

Boku is seeking an Information Technology Help Desk Administrator to support their UK office. This role involves troubleshooting technical issues, onboarding users, and ensuring a supportive IT environment. Candidates should have 2-3 years of helpdesk experience and familiarity with IT support tools.

Benefits

25 days off + 3 company days off + Christmas shutdown

Stock options

Private medical insurance

Flexibility to work from the office and from home

Qualifications

• Experience in helpdesk roles preferred, proactive and solution-oriented mindset.
• Familiarity with Microsoft 365 and Apple devices necessary.
• Proven track record in IT support ticket management.

Responsibilities

• Provide hands-on support for UK office employees.
• Manage Microsoft and Apple devices.
• Solve global user support requests and follow service desk cases.

Skills

Experience with Microsoft 365 products

Experience with Apple Mac devices

Experience working with IT support tickets

General knowledge in information technology

Proactive and ready to learn

Positive and solution oriented

Education

2-3 years working in helpdesk/service desk support roles

ITIL Foundation

Tools

IT Service Management (ITSM) tools

Job description

Information Technology Help Desk Administrator

Join to apply for the Information Technology Help Desk Administrator role at Boku

Information Technology Help Desk Administrator

Join to apply for the Information Technology Help Desk Administrator role at Boku

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Boku Inc. (BOKU.L) is the leading global provider of local mobile-first payments solutions. Global brands including Amazon, DAZN, Meta, Google, Microsoft, Netflix, Sony, Spotify, and Tencent rely on Boku to reach millions of new paying consumers who do not use credit cards with our purpose-built payment network of more than 300 local payment methods across 70+ countries. Every year, Boku processes over $10 billion in value for our customers. Incorporated in 2008, Boku is headquartered in London and San Francisco and has employees in over 39 countries around the world, including Brazil, China, Estonia, Germany, Ireland, Japan, Singapore, and the UAE. Boku is a truly global company that takes pride in its diversity and thriving equal opportunity workplace.

Job Purpose:

We are seeking a help desk administrator to support our UK office and our global IT operations. This work encompasses supporting IT operations in our UK office, providing support to users, helping with onboardings and offboarding, troubleshooting technical users’ issues. This unique opportunity is perfect for individuals that want to advance their IT career and want to make an impact in the company.

The help desk administrator will work closely with the rest of the global IT department, subject matter experts across Boku, making sure our users have the best of experience and supportive IT environment.

Key Responsibilities:

• Providing hands-on support for UK office employees.
• Solving global user support requests.
• Follow our service desk and respond to incoming cases.
• Managing Microsoft and Apple devices.
• Working together with the global IT team to solve wider issues.
• Support technology projects and security related initiatives.

Education and experience

• 2-3 years working in helpdesk /service desk support roles.

Required skills and qualifications.

• Experience with Microsoft 365 products and services.
• Experience with Apple Mac devices.
• Experience working with IT support tickets.
• Experience with IT Service Management (ITSM) tools.
• General knowledge in information technology.
• Is proactive and ready to learn, structured and efficient.
• Positive and solution oriented.

Preferred qualifications

• ITIL Foundation
• Industry certifications

What you’ll get in return

• 25 days off + 3 company days off + Christmas shutdown
• Stock options.
• Private medical insurance.
• Flexibility to work from the office and from home.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Information Technology

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