First Line Support Engineer / IT Service Desk Technician

AWD online; London; Hybrid; GBP 28,000 - 34,000; Full time

Job summary

A leading IT Services Company in London is seeking a First Line Support Engineer / IT Service Desk Technician. The role focuses on providing IT support in a hybrid work environment, offering opportunities to work with cloud technologies while ensuring excellent client service. Candidates should have robust technical skills and a passion for IT, alongside excellent interpersonal abilities.

Benefits

Learning and development opportunities (Microsoft certifications)

Private healthcare after probation

21 days holiday plus public holidays

40% off gym membership

Fun work environment with regular social events

Qualifications

• Experience in IT support roles, ideally at an MSP.
• Proficient in supporting Windows 10 & 11 and Mac.
• Knowledge of Office 365 and its applications.

Responsibilities

• Provide remote technical support as part of the Cloud Support Team.
• Manage issues and prioritize workload effectively.
• Support clients on latest cloud services and Microsoft technologies.

Skills

Interpersonal skills

Technical support

Problem-solving

Education

Solid academic background in IT / technology

Tools

Office 365

Windows Server

Job description

First Line Support Engineer / IT Service Desk Technician who has experience in IT Support roles, ideally at an MSP, proficiency in supporting and troubleshooting Windows 10 & 11 and Mac, with great interpersonal skills and an excellent telephone manner is required for a well-established IT Services Company based in the City of London.

WORK WITH THE LATEST CLOUD SERVICES AND TECHNOLOGIES

This role is focusing on the newest cloud services including Microsoft Modern Desktop and Azure technology. If you want the opportunity to learn about cutting edge cloud and security applications, supporting professional services in London and beyond, then we want to hear from you!

SALARY: £28,000 - £34,000 per annum DOE + Benefits (see below)

LOCATION: Hybrid. Working 3 days from the City of London office (Faringdon / Chancery Lane) (EC1N) and 2 days from home

JOB TYPE: Full-Time, Permanent

WORKING HOURS: 35 hours per week, Monday to Friday

** Fantastic Career Progression Opportunities **

JOB OVERVIEW

We have a fantastic new job opportunity for a First Line Support Engineer / IT Service Desk Technician who has experience in IT Support roles, ideally at an MSP, proficiency in supporting and troubleshooting Windows 10 & 11 and Mac, with great interpersonal skills and an excellent telephone manner.

As the First Line Support Engineer / IT Service Desk Technician you will provide remote technical support as part of a talented team, working from home two days a week and three days in the office.

Working as the First Line Support Engineer / IT Service Desk Technician you will be expected to demonstrate a strong work ethic when it comes to managing issues, have a keenness to learn and develop an appreciation for the various client cultures and their requirements.

Working in the Cloud Support Team, the organisation’s training programme ensures you have opportunities to develop your core skills and specialities for your future career in IT.

ABOUT YOU

You are a self-starter with a real passion for technology. You’re tenacious and don’t like to give up until you’ve found a solution. You’re a geek at heart and love to play around with the latest technologies. You get a buzz from solving problems in a busy environment and you understand the importance of excellent client service, which means you can also give simple explanations without using IT jargon. You believe that the world can be a better place through the effective use of IT and want to help make that happen through cloud technology.

By showing intelligence and an eagerness to learn you will be given freedom to develop new skills and gain training in a wide range of cutting-edge technologies including Microsoft Modern Desktop, Intune, Autopilot, Power Platform and Azure.

CANDIDATE REQUIREMENTS

As the First Line Support Engineer / IT Service Desk Technician you will have:

Essential

• A solid academic background in IT / technology

• Previous experience in IT support roles, ideally at an MSP

• Knowledge of Office 365; experience supporting Outlook, OneDrive, SharePoint & Teams

• Proficient in supporting and troubleshooting Windows 10 & 11 and Mac

• Experienced in Windows Server, including Active Directory Users & Computers, DNS, Event Viewer

• MFA, Conditional Access, Microsoft Modern Desktop

• Great interpersonal skills and an excellent telephone manner

• An ability to work under pressure and respond to tight deadlines whilst prioritising workload

Desirable

• Professional Qualifications:

• ITIL Foundation

• CompTIA A+

BENEFITS

• WFH two days a week

• Shift patterns

• Learning and development opportunities (Microsoft certifications, developmental pathways, internal and external training)

• Access to LinkedIn Learning

• Regular career progression reviews

• 21 days holiday, public holidays, and birthday day off

• Private healthcare after probation

• 40% off gym membership

• Great pension scheme from day one

• Cycle to work scheme

• Recruitment referral scheme

• Eyecare vouchers

• A fun, inclusive and friendly work environment

• Regular social events (darts, pool, minigolf, sailing and more!)

APPLY TODAY…

By submitting your job application to us you are hereby giving us your express consent to submit your details to our Client for this purpose.

JOB REF: AWDO-P13466

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