IT Helpdesk Administrator

Boku; London; On-site; GBP 28,000 - 40,000; Full time

Job summary

Boku is seeking a Helpdesk Administrator responsible for providing first and second level support, installing and configuring laptops, and handling hardware tickets. The ideal candidate will have at least two years of experience in a similar role, excellent support skills, and familiarity with various technologies including Office365 and Windows 10.

Qualifications

• At least 2 years in a similar role.
• Excellent support skills with the ability to work remotely.
• Familiarity with O365, Zoom admin portal, and Slack.

Responsibilities

• Installation & configuration of end user devices.
• Responding to first level helpdesk tickets for break/fix issues.
• Providing remote support to staff working from home.

Skills

Support skills

Remote support

Troubleshooting

Administration of O365

Experience with Zoom

Support for Mac OS

Support for Windows 10

Job description

Boku Inc. (BOKU.L) is the leading global provider of local mobile-first payments solutions. Global brands including Amazon, DAZN, Meta, Google, Microsoft, Netflix, Sony, Spotify, and Tencent rely on Boku to reach millions of new paying consumers who do not use credit cards with our purpose-built payment network of more than 300 local payment methods across 70+ countries. Every year, Boku processes over $10 billion in value for our customers. Incorporated in 2008, Boku is headquartered in London and San Francisco and has employees in over 39 countries around the world, including Brazil, China, Estonia, Germany, Ireland, Japan, Singapore, and the UAE. Boku is a truly global company that takes pride in its diversity and thriving equal opportunity workplace.

Job Purpose:
The helpdesk administrator will be responsible for first and second level helpdesk support, building laptops and computers for staff, and handling onsite hardware tickets that may arise. The role suits someone with several years of experience providing break/fix support and working across different technology stacks.

Key Responsibilities:

• Installation & configuration of end user devices (laptops/tablets, etc.)
• Responding to first level helpdesk tickets (break/fix issues), providing licensing to end users, supporting Corporate IT systems.
• Providing remote support to staff working from home.
• Diagnosing and resolving hardware or software faults for end users.
• Responding to helpdesk tickets for the EMEA region.
• Supporting staff with switching laptops, phones, etc.
• Supporting staff on systems including Office365, MFA systems, Mac OS, Windows 10, and Zoom.

Skills and Experience Required:

• At least 2 years in a similar role.
• Excellent support skills, with the ability to work remotely and support people effectively.
• Familiarity with administration of O365, Zoom admin portal, and Slack.
• Experience supporting Mac OS and Windows 10.

Desirable: Passion for technology.