IT Service Desk Technician

4Square Recruitment Ltd; London; On-site; GBP 37,000 - 45,000; Full time

Job summary

A leading recruitment company is seeking a proactive IT Service Desk Technician to provide 2nd line support in London. The role involves managing incidents, delivering in-person support, and maintaining documentation. Ideal candidates will have over 2 years of experience in IT support, a solid understanding of Windows OS, and familiarity with Microsoft 365.

Qualifications

• 2+ years’ experience in a Service Desk or IT Support role.
• Solid understanding of Windows OS and hardware troubleshooting.
• Experience managing users via Active Directory and Azure.

Responsibilities

• Manage incidents and service requests, ensuring timely resolution.
• Deliver in-person support in the London office.
• Provision and deploy laptops and mobile devices.

Skills

Windows OS

End-user support

Hardware troubleshooting

Microsoft 365

Active Directory

Microsoft Intune

Apple device support

Teams Telephony

Job description

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4Square Recruitment Ltd provided pay range

This range is provided by 4Square Recruitment Ltd. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

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Employment Type: Full-time, Permanent

Hours: 37.5 hours per week

About the Role

We’re looking for a proactive and technically skilled IT Service Desk Technician to join our IT team in London. You’ll play a key role in providing 2nd line support across a dynamic environment, working with approximately 3,500 devices and supporting a wide range of users. You’ll be based in our London office, with occasional travel to Reading.

You’ll be joining a fast-paced and collaborative team that handles around 850 tickets per month, covering both incidents and service requests.

What You’ll Be Doing

• Manage your own queue of incidents and service requests, ensuring timely resolution or escalation in line with SLAs.
• Deliver in-person support in the London office, assisting users face-to-face, over the phone, and via Teams.
• Provide general user and Microsoft 365 administration (e.g. Exchange, Teams, access rights).
• Provision and deploy laptops, desktops, and mobile devices (Windows & mobile platforms).
• Maintain and support our AV equipment and meeting room technology.
• Use Intune and Autopilot for device management and deployment.
• Support software licensing, installations, and hardware troubleshooting.
• Maintain internal and external documentation and knowledge base content.
• Collaborate with 3rd party vendors and internal teams to resolve complex technical issues.
• Assist and guide junior team members and provide knowledge-sharing sessions to 1st line support.

What We’re Looking For

• 2+ years’ experience in a Service Desk or IT Support role.
• Solid understanding of Windows OS, end-user support, and hardware troubleshooting.
• Experience managing users via Active Directory and Azure.
• Familiarity with Microsoft Intune and Autopilot for device deployment.
• Good working knowledge of Microsoft 365 and Exchange admin.
• Experience with Apple laptops and mobile device support (Android & iOS).
• Exposure to Teams Telephony configuration and troubleshooting.

Seniority level

• Seniority level

  Not Applicable

Employment type

• Employment type

  Full-time

Job function

• Job function

  Information Technology

• Industries

  Technology, Information and Media and IT Services and IT Consulting

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