Helpdesk Administrator

Invictus Group; Slough; On-site; GBP 35,000 - 55,000; Full time

Job summary

A well-established company is looking for a management professional to ensure compliance with contractual obligations and oversee audit activities. The role involves direct collaboration with teams to promote operational excellence and manage health and safety protocols. This position requires a comprehensive understanding of relevant legislation and strong leadership skills.

Qualifications

• Experience in auditing and reporting within operational environments.
• In-depth knowledge of health, safety, and environmental legislation.

Responsibilities

• Ensure company meets contractual obligations and manage quality of engineer activity.
• Provide guidance to field-based teams on PPM and report performance.
• Complete all HSE audits in accordance with schedules and company guidelines.

Skills

Auditing

Reporting

Team guidance

Contract management

Health and safety legislation

Tools

CAFM system (FSI Concept Evolution)

Job description

Main Duties

• Ensuring the company meets its contractual obligations.
• Auditing engineer activity including quality of work, appearance and report writing.
• To be fully conversant with the portfolio of contracts.
• To provide guidance and support to the field based team enabling the team to carry out PPM and extra works to the highest possible service levels.
• To provide monthly status reports on the portfolio performance.
• Liaising regularly with the Operations Manager to review the workforce and portfolio performance.
• To provide regular updates via the CAFM system (FSI Concept Evolution) in order for the company not to fail its KPI’s.
• To ensure that all HSE audits are completed in the month and in line with the agreed schedule and company guidelines. Such reports being submitted to the HSE manager for the account or his/her line managers as required.
• Managing sub-contractor activity on site ensuring that their contractual obligations are being met and that any potential savings are identified and reported to the client.
• Produce quotations for extra works as necessary in line with company guidelines.
• Covering the call-out rota with the other managers/supervisors.
• To ensure that the company is presented in a good light at all times.
• Attending client/subcontractor meetings as required.
• To be the first point of contact for site escalation of issues by our clients and stakeholders.
• Understand and be aware of the requirements of all relevant health, safety, environmental and quality legislation and ensure that all employees are equally aware of their own roles and responsibilities within the company.
• Actively manage and participate in the health and safety processes required under the company policies and procedures on portfolio including, but not limited to, accident investigation, reporting, risk assessments and auditing.
• Ensure that all materials and equipment are handled, stored and used with due regard to the relevant health, safety and environmental legislation.
• Any other reasonable instruction from the Operations Manager or his line managers.
• Co-operating with the company to allow it to fulfil its moral and legal duties and obligations