Information Technology Support Technician

Candour; Wigan; Hybrid; GBP 24,000 - 30,000; Full time

Benefits offered by this job

Birthday off

Flexible working

Salary reviews

Progression opportunities

Job summary

Candour is seeking an IT Support Technician to provide hands-on IT support from the office and at client sites across the Northwest.

You will troubleshoot hardware and software, support Windows devices, and assist with networking while building strong relationships with users.

This role offers progression, regular salary reviews, flexible working, and a supportive team.

Qualifications

• Experience in IT Support/IT Technician roles.
• MSP or education sector experience preferred.
• Good understanding of IT hardware, software and networking.
• Strong communication and customer service skills.

Responsibilities

• Provide 1st and 2nd line IT support for clients.
• Travel to client sites across the Northwest to deliver hands-on support.
• Diagnose and resolve hardware and software issues.
• Support Windows desktops, laptops and mobile devices.
• Assist with networking, Wi-Fi and infrastructure issues.
• Set up and configure hardware and software.
• Manage and prioritise support tickets.
• Provide face-to-face technical support to customers.
• Escalate complex issues when required.
• Build strong relationships with clients and users.

Skills

IT support

MSP experience

Education sector

Windows

Networking

Customer service

Job description

Location: Northwest - Office & Client Sites

Working Hours: 8:00am - 4:00pm

Driving Licence & Own Car: Essential

Mileage: Paid for travel to client sites

An established and growing technology services business is looking for an IT Support Technician to join its team, providing hands-on IT support from the office and across a range of client sites throughout the Northwest.

This is a varied role where you'll spend your time either working from the office or travelling to client sites to provide face-to-face technical support. You'll work with a variety of customers and IT environments, meaning no two days are likely to be the same.

You'll be responsible for troubleshooting technical issues, supporting users and helping to keep client IT environments running smoothly.

Key Responsibilities:

• Providing 1st and 2nd line IT support for clients.
• Travelling to client sites across the Northwest to provide hands-on support.
• Diagnosing and resolving hardware and software issues.
• Supporting Windows desktops, laptops and mobile devices.
• Assisting with networking, Wi-Fi and infrastructure issues.
• Setting up and configuring hardware and software.
• Managing and prioritising support tickets.
• Providing face-to-face technical support to customers.
• Escalating more complex technical issues where required.
• Building strong relationships with clients and users.

Key Requirements:

• Previous experience in an IT Support / IT Technician role.
• Experience either in an MSP or within the education sector.
• A good understanding of IT hardware, software and networking.
• Strong communication and customer service skills.
• Comfortable travelling to different client sites across the Northwest.
• Full UK driving licence and access to your own car.
• Exposure to a wide range of technologies and IT environments.
• Genuine opportunities for progression and development.
• Regular opportunities for salary reviews.
• Birthday off.
• Flexible working approach.
• Supportive team environment.
• The opportunity to develop your technical skills and career.