Technical Support Specialist

Castlefield Recruitment; Harrogate; On-site; GBP 30,000 - 40,000; Full time

Job summary

A technology recruitment agency is seeking a proactive Technical Support Specialist to join a dynamic workplace in Harrogate. This hands-on role covers user support, infrastructure, and ERP systems in a fast-paced environment. Ideal candidates will have experience in IT support, strong knowledge of Windows and Microsoft 365, with a focus on business-critical operations. The position offers growth opportunities in a supportive team culture.

Qualifications

• Experience in IT support or a similar coordination role.
• Strong knowledge of Windows, Microsoft 365, and general networking.
• Exposure to ERP or operational systems is highly desirable.

Responsibilities

• Providing 1st & 2nd line IT support across the business.
• Supporting ERP, warehouse, and operational systems.
• Maintaining hardware, networks, and user environments.
• Troubleshooting issues on-site (including shop-floor tech, scanners, printers).
• Coordinating with suppliers and managing IT assets.

Skills

IT support experience

Strong knowledge of Windows

Familiarity with Microsoft 365

General networking knowledge

Strong communication skills

Job description

Technical Support Specialist (Manufacturing & ERP Systems)

We’re looking for a proactive IT Systems Coordinator to join a fast-paced, multi-site environment where IT plays a critical role in day-to-day operations.

This is a hands‑on role supporting everything from user support and infrastructure to ERP and operational systems across production, warehousing, and office teams.

What you’ll be doing:

• Providing 1st & 2nd line IT support across the business
• Supporting ERP, warehouse, and operational systems
• Maintaining hardware, networks, and user environments
• Troubleshooting issues on‑site (including shop‑floor tech, scanners, printers)
• Coordinating with suppliers and managing IT assets
• Assisting with system upgrades, improvements, and ongoing projects

What we’re looking for:

• Experience in IT support or a similar coordination role
• Strong knowledge of Windows, Microsoft 365, and general networking
• Exposure to ERP or operational systems (highly desirable)
• Strong communication skills and ability to support non‑technical users
• Ability to thrive in a fast‑moving, operational environment
• Exposure to business‑critical systems and projects
• Opportunity to grow and develop your technical skillset
• Supportive team with a practical, down‑to‑earth culture

Interested or know someone who might be a great fit?

Drop me a message.