Information Technology Engineer

Experis UK; Bishop's Stortford; On-site; GBP 80,000 - 100,000; Full time

Job summary

A fast-growing technology services provider in the UK is seeking infrastructure-focused engineers to deliver high-quality IT support and services. The role involves troubleshooting and maintaining network and server infrastructure while participating in diverse projects. Candidates should have a passion for hardware and networks, with a focus on customer service. The environment is collaborative, technically demanding, and offers excellent career progression opportunities, making it suitable for both early-career and experienced professionals.

Benefits

Private healthcare

Wellbeing and fitness allowance

Enhanced pension contributions

Generous annual leave allowance

Paid volunteering leave

Qualifications

• Experience in an MSP or infrastructure-focused IT support role.
• Proven experience with WAN, LAN, and network infrastructure.
• Logical troubleshooter who enjoys resolving issues.

Responsibilities

• Provide high-quality technical support in an MSP environment.
• Troubleshoot and maintain network, server, and hardware infrastructure.
• Support escalations and contribute to infrastructure projects.

Skills

Networking & Infrastructure

Troubleshooting

Customer service

WAN/LAN experience

Security protocols

Tools

Virtualisation (Hyper-V, VMware)

Microsoft 365

Firewalls

Job description

This is an excellent opportunity to join one of the UK’s most forward‑thinking Managed Service Providers, supporting businesses by designing, maintaining, and improving robust IT infrastructure environments. The organisation operates to exceptionally high technical standards and offers a strong platform for career progression, whether you’re an infrastructure engineer early in your career or a senior MSP professional looking for greater technical depth and challenge.

We’re seeking hands‑on, infrastructure‑focused engineers who enjoy working across complex customer environments and delivering reliable, secure, and high‑performing IT services. If you’re passionate about networking, hardware, and on‑prem / hybrid infrastructure—and you value customer service just as much as technical excellence—this role could be a great fit.

This fast‑growing technology services provider supports customers nationwide, delivering end‑to‑end Managed IT, networking, and infrastructure solutions. The working environment is collaborative, technically demanding, and varied, ensuring no two days are the same.

The Role

You’ll provide high‑quality technical support and engineering services within an MSP environment, working across multiple customer estates. Responsibilities will include troubleshooting, maintaining, and improving network, server, and hardware infrastructure, as well as supporting escalations and contributing to infrastructure projects. Expect exposure to diverse technologies, customer sites, and ongoing opportunities to develop your technical expertise.

About You

• Experience working in an MSP or infrastructure‑focused IT support role (or strong foundational skills for entry‑level candidates)
• Proven experience supporting WAN, LAN, and network infrastructure, particularly for mid‑sized and enterprise customers
• A logical, methodical troubleshooter who enjoys resolving complex infrastructure issues
• Professional, approachable, and confident when engaging with customers and internal teams
• Someone who genuinely enjoys working with hardware, networks, and core IT infrastructure

Technical Skills & Experience

The role will be aligned to your experience level, with hands‑on exposure to many of the following technologies:

• Networking & Infrastructure – WAN, LAN, VLANs, routing, switching, DNS, DHCP
• Firewalls & Security – NAT, NAPT, port forwarding, VPNs (vendor‑agnostic)
• Connectivity – Leased lines, LLU, MPLS, xDSL, failover and resilience
• Wi‑Fi – 802.x standards, site surveys, analytics, performance optimisation
• Servers & Hardware – Physical and virtual servers, Windows & Linux, Active Directory, Group Policy
• Virtualisation – Hyper‑V, VMware (desirable)
• Storage & Backup – On‑prem and hybrid backup solutions, DR principles
• Endpoint & Device Support – Windows 10+, hardware builds, troubleshooting, peripherals
• Telephony – PBX systems, SIP trunks, call routing
• Microsoft 365 (supporting role) – User and tenant administration as part of hybrid environments

The organisation is committed to diversity, equity, and inclusion, and actively encourages applications from individuals from all backgrounds.

Benefits & Perks

• Private healthcare
• Wellbeing and fitness allowance
• Enhanced pension contributions
• Life and critical illness cover
• Generous annual leave allowance
• Employee Assistance Programme
• Enhanced parental leave
• Additional wellbeing days
• Paid volunteering leave
• Free parking
• Complimentary meals and snacks
• Games and breakout spaces
• Regular social events