Information Systems Team Manager (Content Design)

The Methodist Church in Britain; Sheffield; Hybrid; GBP 45,000 - 65,000; Full time

Benefits offered by this job

Generous holiday entitlement

Flexible working options

Support for carers

Job summary

Sheffield City Council is seeking a senior Content Design and Information Architecture lead to steer content across websites, intranets, microsites and online services. You will set content standards, governance and quality assurance and manage Content Specialists while collaborating with service designers, researchers and developers.

The role is 37 hours per week with flexible working options, including job share and part-time arrangements.

Qualifications

• Leading, managing and developing content professionals.
• Developing and implementing content strategies aligned to user needs.
• Establishing content governance, workflows and quality assurance processes.
• Managing information architecture, taxonomy and metadata for complex digital services.
• Developing content standards, style guides, patterns and reusable components.
• Using user research, analytics and customer insight to drive content improvements.

Responsibilities

• Manage, develop and support Content Specialists
• Own and deliver the digital content strategy
• Lead content governance, including workflows, review cycles and content lifecycle
• Define information architecture, taxonomy, metadata and content models
• Own content standards, style guides and reusable content patterns
• Set up and monitor quality assurance for accuracy, accessibility and compliance
• Use analytics, search data, user research and feedback to drive improvement
• Advise on content design, information architecture and content governance
• Work with service designers, researchers, CRM specialists, developers and service teams to improve customer journeys
• Promote user-centred design and content best practice across the Council

Skills

Content leadership

Content strategy

Governance

Information architecture

User research

Stakeholder influence

Tools

CMS

Job description

Sheffield City Council's digital team has a management post leading content design and information architecture across websites, intranet, microsites and online services. The postholder sets content standards, governance and quality assurance, and manages Content Specialists while working with service designers, researchers and developers. The post is 37 hours a week, and flexible working, including job share, is open for discussion. Applicants need proven experience leading content professionals and building structured content governance for complex digital services.

What the job involves

• Manage, develop and support Content Specialists
• Own and deliver the digital content strategy
• Lead content governance, including workflows, review cycles and content lifecycle
• Define information architecture, taxonomy, metadata and content models
• Own content standards, style guides and reusable content patterns
• Set up and monitor quality assurance for accuracy, accessibility and compliance
• Use analytics, search data, user research and feedback to drive improvement
• Advise on content design, information architecture and content governance
• Work with service designers, researchers, CRM specialists, developers and service teams to improve customer journeys
• Promote user-centred design and content best practice across the Council

Experience

• Leading, managing and developing content professionals
• Developing and implementing content strategies aligned to organisational and user needs
• Establishing content governance, workflows and quality assurance processesManaging information architecture, taxonomy and metadata for complex digital services
• Developing content standards, style guides, patterns and reusable components
• Using user research, analytics and customer insight to drive content improvements

Skills & knowledge

• Strong understanding of user-centred design and content design principles
• Strong understanding of information architecture, content lifecycle management and structured content
• Assuring content quality and giving constructive professional feedback
• Prioritising, coordinating and overseeing content work across multiple projects and services
• Communicating complex issues clearly and influencing stakeholders at all levels

Other

• Experience working within multidisciplinary teams to design and improve digital services

What’s offered

• Generous holiday entitlement
• Flexible working options, including reduced hours, part time and job share
• Support for staff with unpaid caring responsibilities to work flexibly