Head of Content Strategy & Information Architecture

The Methodist Church in Britain; Sheffield; Hybrid; GBP 45,000 - 65,000; Full time

Benefits offered by this job

Generous holiday entitlement

Flexible working options

Support for carers

Job summary

Sheffield City Council is seeking a senior Content Design and Information Architecture lead to steer content across websites, intranets, microsites and online services. You will set content standards, governance and quality assurance and manage Content Specialists while collaborating with service designers, researchers and developers.

The role is 37 hours per week with flexible working options, including job share and part-time arrangements.

Qualifications

• Leading, managing and developing content professionals.
• Developing and implementing content strategies aligned to user needs.
• Establishing content governance, workflows and quality assurance processes.
• Managing information architecture, taxonomy and metadata for complex digital services.
• Developing content standards, style guides, patterns and reusable components.
• Using user research, analytics and customer insight to drive content improvements.

Responsibilities

• Manage, develop and support Content Specialists
• Own and deliver the digital content strategy
• Lead content governance, including workflows, review cycles and content lifecycle
• Define information architecture, taxonomy, metadata and content models
• Own content standards, style guides and reusable content patterns
• Set up and monitor quality assurance for accuracy, accessibility and compliance
• Use analytics, search data, user research and feedback to drive improvement
• Advise on content design, information architecture and content governance
• Work with service designers, researchers, CRM specialists, developers and service teams to improve customer journeys
• Promote user-centred design and content best practice across the Council

Skills

Content leadership

Content strategy

Governance

Information architecture

User research

Stakeholder influence

Tools

CMS

Job description

Sheffield City Council is seeking a senior Content Design and Information Architecture lead to steer content across websites, intranets, microsites and online services. You will set content standards, governance and quality assurance and manage Content Specialists while collaborating with service designers, researchers and developers.

The role is 37 hours per week with flexible working options, including job share and part-time arrangements.