Head of Digital Content, IA & Governance

Sheffield City Council HQ; Sheffield; On-site; GBP 40,000 - 55,000; Full time

Benefits offered by this job

Flexible working opportunities

Generous holiday entitlement

Job summary

Sheffield City Council is seeking a senior content leader to drive content design and information architecture across its digital channels, ensuring information and services are user-centred, accessible, consistent and easy to navigate.

The postholder will establish and maintain content standards, governance processes and best practice guidance to support high-quality digital experiences across websites, intranet, microsites and online services.

Qualifications

• Experience leading, managing and developing content professionals.
• Experience developing and implementing content strategies aligned to user needs.
• Experience establishing content governance, workflows and quality assurance processes.
• Experience managing information architecture, taxonomy and metadata for complex digital services.
• Experience developing content standards, style guides, patterns and reusable components.
• Experience using user research, analytics and customer insight to drive content improvements.
• Strong understanding of user-centred design and content design principles.
• Strong understanding of information architecture and content lifecycle management.

Responsibilities

• Manage, develop and support Content Specialists, fostering a high-performing content discipline.
• Own and deliver the organisation's digital content strategy, ensuring alignment with user needs and organisational priorities.
• Lead content governance, including ownership, workflows, review cycles and content lifecycle management.
• Define and maintain information architecture, taxonomy, metadata standards and content models across digital services.
• Own content standards, style guides, reusable content patterns and component guidance.
• Establish and monitor quality assurance processes to ensure content is accurate, accessible, compliant and effective.
• Use analytics, search data, user research and customer feedback to drive continuous improvement.
• Provide expert advice on content design, information architecture and content governance.
• Work collaboratively with service designers, user researchers, CRM specialists, developers and service teams to improve end-to-end customer journeys.
• Champion user-centred design and content best practice across the organisation.

Skills

Content leadership

Content strategy

Content governance

Information architecture

Metadata standards

Content standards

User research

Analytics

Stakeholder management

Cross-functional collaboration

Job description

Sheffield City Council is seeking a senior content leader to drive content design and information architecture across its digital channels, ensuring information and services are user-centred, accessible, consistent and easy to navigate.

The postholder will establish and maintain content standards, governance processes and best practice guidance to support high-quality digital experiences across websites, intranet, microsites and online services.