Information Systems Team Manager

The Methodist Church in Britain; Sheffield; Presencial; GBP 50.000 - 65.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Generous holiday entitlement

Flexible working options

Support for staff with caring duties

Descripción de la vacante

Sheffield City Council is seeking an experienced head of Applications within the Applications Team to lead and develop the team, coordinate major incidents and drive digital transformation. The post combines hands-on specialist work with strategic leadership across solution design, project delivery and governance.

You will deputise for the Applications Manager, manage three Application Support Officers, participate in out-of-hours rota, and ensure security, resilience and supplier management

Formación

• ITIL service management.
• Technical governance.
• Project delivery.
• Supplier management.

Responsabilidades

• Leading and developing the Applications Team, allocating resources and deputising for the Applications Manager.
• Providing senior technical support and coordinating major incidents across a large, complex application estate.
• Designing and delivering new systems, upgrades, integrations, automation and cloud-based solutions.
• Governing technical change through CAB, Technical Design Authority, digital triage and service review.
• Managing application lifecycles, security, resilience, continuity, suppliers, contracts and technical standards.
• Contributing to application roadmaps, emerging technology (including AI and Microsoft Copilot) and continual improvement.
• Ensuring technology investment supports business priorities and long-term digital transformation.
• Providing technical advice and guidance to colleagues, managers, project teams and governance forums.
• Working with internal services, suppliers and technical specialists to resolve issues and deliver improvements.
• Balancing operational support, major incidents, project delivery, governance, supplier management and service improvement.
• Providing day-to-day leadership, support and development to three Application Support Officers.
• Participating in the Applications Out of Hours rota

Conocimientos

ITIL service management

Technical governance

Project delivery

Supplier management

Descripción del empleo

Sits within the Applications Team at Sheffield City Council, managing the council's enterprise applications and information systems. The post combines hands-on specialist work with leading the team, covering solution design, project delivery, technical governance and supplier management. Line management covers three Application Support Officers, with deputising for the Applications Manager and joining the out-of-hours rota across an estate of more than 300 business systems. ITIL service management experience is expected.

What the job involves

• Leading and developing the Applications Team, allocating resources and deputising for the Applications Manager
• Providing senior technical support and coordinating major incidents across a large, complex application estate
• Designing and delivering new systems, upgrades, integrations, automation and cloud-based solutions
• Governing technical change through CAB, Technical Design Authority, digital triage and service review
• Managing application lifecycles, security, resilience, continuity, suppliers, contracts and technical standards
• Contributing to application roadmaps, emerging technology (including AI and Microsoft Copilot) and continual improvement
• Ensuring technology investment supports business priorities and long-term digital transformation
• Providing technical advice and guidance to colleagues, managers, project teams and governance forums
• Working with internal services, suppliers and technical specialists to resolve issues and deliver improvements
• Balancing operational support, major incidents, project delivery, governance, supplier management and service improvement
• Providing day-to-day leadership, support and development to three Application Support Officers li>
• Participating in the Applications Out of Hours rota

Experience

• ITIL service management
• Technical governance
• Project delivery
• Supplier management

Skills & knowledge

• Advanced knowledge of enterprise applications, databases, integrations, scripting, cloud services and information security
• Analysing complex problems, assessing risk and making sound decisions, often with incomplete information or limited time
• Practical, hands-on approach to troubleshooting, service improvement and delivering technical solutions
• Communicating complex technical issues clearly to technical and non-technical audiences
• Confidence to lead, support and develop colleagues and build relationships with customers, suppliers and stakeholders
• Commitment to continuous improvement and innovation

Checks & eligibility

• Relevant safeguarding checks

What’s offered

• Generous holiday entitlement
• Flexible working options, including reduced hours, part-time working and job share
• Support for staff with unpaid caring responsibilities to work flexibly
• Possible starting pay above the bottom of the grade on provision of payslip evidence