Information Systems Officer Apps Support Education

The Methodist Church in Britain; Sheffield; On-site; GBP 32,000 - 42,000; Full time

Benefits offered by this job

Generous holiday entitlement

Flexible working including reduced or

Support for staff with unpaid caring

Starting salary at bottom of the grade

Job summary

Sheffield City Council is seeking an Information Systems Officer to join the Applications Development and Support Service. The role focuses on investigating system, access and data issues, managing user permissions, and supporting changes and testing across education platforms such as MIS and admissions.

You will provide guidance to users, analyse problems and prioritise work by risk. The role requires collaboration with ICT teams, suppliers, and education stakeholders to ensure data governance

Qualifications

• Experience of supporting applications, databases or information systems.

Responsibilities

• Investigating system, access and data issues
• Managing user permissions
• Supporting system changes and testing
• Providing guidance and training to users
• Analyzing problems and identifying safe, practical solutions
• Prioritising work by risk and service impact
• Working with service teams, ICT colleagues and software suppliers to resolve complex issues
• Supporting core education systems, including MIS, admissions, SEND and attendance applications
• Managing system upgrades, configuration changes and application lifecycle activity
• Delivering data integration, reporting and information sharing solutions
• Managing relationships with software suppliers, including service quality and contract compliance
• Ensuring education applications meet information governance, cyber security and data protection requirements

Skills

Explaining technical information

Managing priorities

Working on own initiative

Problem-solving

Communication skills

Attention to detail

Job description

This Information Systems Officer post sits in the Applications Development and Support Service at Sheffield City Council, which supports the systems that schools and education teams rely on. The work centres on investigating system, access and data issues, managing user permissions and supporting system changes and testing. It is distinct for its focus on education platforms such as management information, admissions, SEND and attendance systems, which can affect statutory casework and safeguarding. Interviews are expected in the week commencing 7 December, and safeguarding checks apply.

What the job involves

• Investigating system, access and data issues
• Managing user permissions
• Supporting system changes and testing
• Providing guidance and training to users
• Analysing problems and identifying safe, practical solutions
• Prioritising work by risk and service impact
• Working with service teams, ICT colleagues and software suppliers to resolve complex issues
• Supporting core education systems, including MIS, admissions, SEND and attendance applications
• Managing system upgrades, configuration changes and application lifecycle activity
• Delivering data integration, reporting and information sharing solutions
• Managing relationships with software suppliers, including service quality and contract compliance
• Ensuring education applications meet information governance, cyber security and data protection requirements

Experience

• Experience of supporting applications, databases or information systems

Skills & knowledge

• Explaining technical information clearly
• Managing competing priorities
• Working on own initiative
• Problem-solving
• Communication skills
• Attention to detail

Checks & eligibility

• Relevant safeguarding checks

What’s offered

• Generous holiday entitlement
• Flexible working, including reduced hours, part time or job share
• Support for staff with unpaid caring responsibilities to work flexibly
• Starting salary at the bottom of the grade, with possible higher start on payslip evidence