Information Systems Officer Apps Support Education

Westfield Secondary School; Sheffield; On-site; GBP 34,000 - 52,000; Full time

Job summary

Sheffield City Council is seeking an Information Systems Officer to provide specialist support for essential council applications, databases and information systems. You will investigate issues, manage user permissions, support changes and testing, and train users to maximise system value.

This role requires strong problem-solving, attention to detail and a clear understanding of confidentiality. You will interact with ICT colleagues, education teams and suppliers to resolve problems and improve

Qualifications

• Experience supporting applications, databases or information systems.
• Ability to explain technical information clearly to non-technical users.
• Strong problem-solving and prioritisation skills.

Responsibilities

• Investigate system, access and data issues and resolve them.
• Manage user permissions and assist with system changes and testing.
• Provide guidance and training to users on applications and tools.
• Liaise with service teams, ICT colleagues and suppliers to resolve complex issues.
• Maintain data confidentiality and ensure governance and security requirements.

Skills

Applications support

Database support

Information systems

Job description

Join the service shaping Sheffield’s digital future. IT and Digital Innovation combines secure and resilient technology with accessible service design, data, innovation and major programme delivery. Our work ranges from modernising business systems and improving customer journeys to using artificial intelligence, automation and emerging technology to transform how the Council operates and delivers services for residents, businesses and staff.

Application Development and Support

The Applications Development and Support Service provides specialist application support, technical expertise and service development for the systems that enable Sheffield City Council and schools to deliver high-quality education services. We work closely with schools, education teams, partners and suppliers to ensure critical education systems are reliable, secure and effective, supporting statutory responsibilities, operational delivery and improved outcomes for children and young people.

Our work includes

• Supporting and maintaining core education systems, including Management Information Systems (MIS), admissions, SEND, attendance and related applications.
• Providing technical expertise, system administration and application support to schools, academies and Council services.
• Managing system upgrades, configuration changes and application lifecycle activities to ensure services remain secure and effective.
• Working with education providers and partners to implement new technologies and improve digital processes.
• Delivering data integration, reporting and information sharing solutions to support operational and strategic decision-making.
• Supporting statutory education functions through the effective management of pupil, school and education-related information systems.
• Providing advice, guidance and training to system users, helping schools and services maximise the value of their technology investments.
• Managing relationships with software suppliers, ensuring service quality, contract compliance and continuous improvement.
• Supporting digital transformation initiatives that improve efficiency, reduce administrative burden and enhance user experience.
• Ensuring education applications comply with information governance, cyber security and data protection requirements while providing resilient and reliable services.

This service plays a key role in enabling schools and education services to deliver high-quality, data-driven and customer-focused outcomes for children, young people and families across Sheffield.

About the role

As an Information Systems Officer, you will provide specialist support for applications used to deliver essential Council services. You will investigate system, access and data issues, manage user permissions, support system changes and testing, and provide guidance and training to users.

This is more than a traditional IT helpdesk role. You will analyse problems, identify safe and practical solutions, and prioritise work according to risk and service impact. You will also work with service teams, ICT colleagues and software suppliers to resolve complex issues and improve how systems are used.

The role involves handling sensitive information and supporting systems which may affect statutory casework, safeguarding, reporting and financial processes. You will therefore need strong problem-solving and communication skills, excellent attention to detail, and a clear understanding of confidentiality and data protection.

We are looking for someone with experience of supporting applications, databases or information systems who can explain technical information clearly, manage competing priorities and work confidently using their own initiative.

We anticipate interviewing for this role w/c 7th December.

For an informal conversation about this role contact Mark Turner, Information Systems Manager -

We are investing in our workforce and are promoting opportunities to our under-represented groups. We value equality, diversity and inclusion and are focused on increasing the diversity of our workforce, particularly the number of Black, Asian, Minority Ethnic, Disabled and LGBTQ+ people, so that our teams reflect the communities in the city we serve. We are also supporting staff with unpaid caring responsibilities to work flexibly.