Information Systems Specialist Apps Support Education

Westfield Secondary School; Sheffield; On-site; GBP 42,000 - 62,000; Full time

Job summary

Sheffield City Council is seeking an Information Systems Specialist to design, develop, configure and support critical applications used to deliver Council services. You will translate requirements into effective system solutions, including workflows, forms, integrations and access controls.

This senior role involves independent judgement in resolving incidents, implementing upgrades, protecting data, and ensuring secure, reliable systems while guiding a team of Information Systems Officers.

Qualifications

• Substantial experience of developing and supporting information systems.
• Strong analytical and communication skills.
• Ability to lead improvements and manage competing priorities.

Responsibilities

• Design, develop, configure and support complex applications used to deliver essential Council services.
• Translate service, legislative and operational requirements into effective system solutions (workflows, forms, integrations, reports, access controls).
• Supervise Information Systems Officers and allocate/quality-assure work; act as escalation point for complex issues.
• Lead upgrades and system changes, protect sensitive information and ensure systems are secure and reliable.

Skills

Analytical skills

Communication skills

Information systems

Job description

Join the service shaping Sheffield’s digital future. IT and Digital Innovation combines secure and resilient technology with accessible service design, data, innovation and major programme delivery. Our work ranges from modernising business systems and improving customer journeys to using artificial intelligence, automation and emerging technology to transform how the Council operates and delivers services for residents, businesses and staff.

Application Development and Support

The Applications Development and Support Service provides specialist application support, technical expertise and service development for the systems that enable Sheffield City Council and schools to deliver high-quality education services. We work closely with schools, education teams, partners and suppliers to ensure critical education systems are reliable, secure and effective, supporting statutory responsibilities, operational delivery and improved outcomes for children and young people.

Our work includes:

• Supporting and maintaining core education systems, including Management Information Systems (MIS), admissions, SEND, attendance and related applications.
• Providing technical expertise, system administration and application support to schools, academies and Council services.
• Managing system upgrades, configuration changes and application lifecycle activities to ensure services remain secure and effective.
• Working with education providers and partners to implement new technologies and improve digital processes.
• Delivering data integration, reporting and information sharing solutions to support operational and strategic decision-making.
• Supporting statutory education functions through the effective management of pupil, school and education-related information systems.
• Providing advice, guidance and training to system users, helping schools and services maximise the value of their technology investments.
• Managing relationships with software suppliers, ensuring service quality, contract compliance and continuous improvement.
• Supporting digital transformation initiatives that improve efficiency, reduce administrative burden and enhance user experience.
• Ensuring education applications comply with information governance, cyber security and data protection requirements while providing resilient and reliable services.

This service plays a key role in enabling schools and education services to deliver high-quality, data-driven and customer-focused outcomes for children, young people and families across Sheffield.

About the role

As an Information Systems Specialist, you will design, develop, configure and support complex applications used to deliver essential Council services. You will translate service, legislative and operational requirements into effective system solutions, including workflows, forms, integrations, reports and access controls.

This is a senior technical role involving independent judgement and responsibility for resolving complex incidents, implementing upgrades and system changes, protecting sensitive information, and ensuring systems remain secure, reliable and fit for purpose. You will work closely with service teams, ICT colleagues and suppliers, providing specialist advice and influencing how technology supports service delivery.

You may supervise and develop Information Systems Officers, allocate and quality-assure work, and act as an escalation point for complex technical issues. We are looking for someone with substantial experience of developing and supporting information systems, strong analytical and communication skills, and the ability to lead improvements and manage competing priorities.

We anticipate interviewing for this role w/c 30th November.

For an informal and confidential conversation about the role, please contact Mark Turner, Information Systems Manager -

We are investing in our workforce and are promoting opportunities to our under-represented groups. We value equality, diversity and inclusion and are focused on increasing the diversity of our workforce, particularly the number of Black, Asian, Minority Ethnic, Disabled and LGBTQ+ people, so that our teams reflect the communities in the city we serve. We are also supporting staff with unpaid caring responsibilities to work flexibly.