Information Systems Specialist Apps Support Education

The Methodist Church in Britain; Sheffield; On-site; GBP 38,000 - 52,000; Full time

Benefits offered by this job

Generous holiday entitlement

Flexible working options

Support for staff with unpaid caring

Job summary

Sheffield City Council is seeking a senior technical post within the Applications Development and Support Service in IT and Digital Innovation in Sheffield. The role focuses on designing, configuring and supporting complex council applications used by schools and education teams.

Responsibilities include incident resolution, upgrades, and supervising Information Systems Officers while collaborating with schools, ICT colleagues and software suppliers.

Qualifications

• Substantial experience of developing and supporting information systems.
• Relevant safeguarding checks.

Responsibilities

• Design, develop, configure and support complex applications used for Council services.
• Translate service, legislative and operational needs into workflows, forms, integrations, reports and access controls.
• Support core education systems including MIS, admissions, SEND and attendance.
• Resolve complex incidents and act as the escalation point for technical issues.
• Manage system upgrades, configuration changes and application lifecycle activity.
• Provide specialist technical advice and support to schools, academies and Council services.
• Supervise and develop Information Systems Officers, allocating and quality-assuring their work.
• Deliver data integration, reporting and information sharing for operational and strategic decisions.
• Manage relationships with software suppliers, covering service quality and contract compliance.
• Provide advice, guidance and training to system users.
• Ensure education applications meet information governance, cyber security and data protection requirements.
• Support digital transformation to improve efficiency, reduce administrative burden and enhance user experience.

Job description

Senior technical post in the Applications Development and Support Service within IT and Digital Innovation at Sheffield City Council, supporting the systems that schools and education teams rely on. The work centres on designing, configuring and supporting complex applications such as MIS, admissions, SEND and attendance systems, including resolving serious incidents and running upgrades. The role carries supervision of Information Systems Officers and sits alongside schools, ICT colleagues and software suppliers. Interviews are expected in the week of 30 November.

What the job involves

• Design, develop, configure and support complex applications used for Council services
• Translate service, legislative and operational needs into workflows, forms, integrations, reports and access controls
• Support core education systems including MIS, admissions, SEND and attendance
• Resolve complex incidents and act as the escalation point for technical issues
• Manage system upgrades, configuration changes and application lifecycle activity
• Provide specialist technical advice and support to schools, academies and Council services
• Supervise and develop Information Systems Officers, allocating and quality-assuring their work
• Deliver data integration, reporting and information sharing for operational and strategic decisions
• Manage relationships with software suppliers, covering service quality and contract compliance
• Provide advice, guidance and training to system users
• Ensure education applications meet information governance, cyber security and data protection requirements
• Support digital transformation to improve efficiency, reduce administrative burden and enhance user experience

What’s required

Experience

• Substantial experience of developing and supporting information systems

Skills & knowledge

• Strong analytical skills
• Strong communication skills
• Leading improvements and managing competing priorities

Checks & eligibility

• Relevant safeguarding checks

What’s offered

• Generous holiday entitlement
• Flexible working options such as reduced hours, part time or job share
• Support for staff with unpaid caring responsibilities to work flexibly
• Starting salary at the bottom of the grade, or at the minimum advantage point with payslip evidence of current pay