Information Support Assistant - Customer Service

TN United Kingdom; Salford; On-site; GBP 20,000 - 30,000; Full time

Job summary

An established industry player is seeking a dedicated customer service professional to join their Library Services Team. This role involves providing exceptional support to students, managing enquiries, and promoting library services. The ideal candidate will thrive in a dynamic environment, build strong relationships with users, and adapt to evolving service needs. If you are passionate about enhancing the student experience and fostering an inclusive community, this opportunity is perfect for you.

Qualifications

• Experience in customer service roles, especially in educational settings.
• Ability to handle challenging situations and maintain a supportive environment.

Responsibilities

• Respond to enquiries and assist with library services.
• Promote library programs and engage with users proactively.

Skills

Customer Service

Communication Skills

Problem Solving

Adaptability

Job description

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Client:

University of Salford

Location:

Salford, United Kingdom

Job Category:

Customer Service

EU work permit required:

Yes

Job Reference:

ca2145a4910a

Job Views:

2

Posted:

02.05.2025

Expiry Date:

16.06.2025

Job Description:

Working hours: Mon - Fri, 9AM - 5PM

About the Library Services Team

The Library Services team provides high-quality learning spaces and excellent frontline support to students, aiming to create a sense of belonging at the University. They are responsible for access management, lending, returning of books and laptops, enquiry services, and the management and development of libraries and learning spaces across the campus.

We focus on making every contact count: providing accurate information, connecting students to services, and seeking the best solutions. We foster an inclusive Library community where students can be themselves and feel supported, ensuring a positive, vibrant, and engaging experience for all users.

Role Responsibilities

• Responding to enquiries, including making space bookings, accessing resources, and loaning/returning library laptops, while directing users to other university services.
• Promoting library services and programs, and assisting with outreach activities.
• Engaging proactively with users to build a supportive library community.
• Monitoring library space and service usage, and managing challenging behaviour according to policies.

Candidate Expectations

• Support students throughout their learning journey, making a positive impact on their experience at the University of Salford.
• Build relationships with students, anticipating and meeting their needs.
• Handle challenging behaviours confidently, including inappropriate language and policy non-compliance.
• Adapt to new systems and skills as the service evolves.

Further details about the role's duties are available in the linked person specification.

If you are passionate about delivering exceptional customer service and have relevant experience, we encourage you to apply.

We are committed to fair and inclusive recruitment processes. Participation in our application review is optional and will not affect your application. Your data would only be shared with authorized colleagues and used to monitor inclusivity, reduce unconscious bias, and improve experiences. Participation can occur up to 6 months after the closing date.