Information Officer

South Yorkshire Fire & Rescue; Sheffield; Hybrid; GBP 26,000 - 32,000; Full time

Benefits offered by this job

Flexi time

On-site gym access

Cycle to work scheme

LGPS pension

Job summary

South Yorkshire Fire & Rescue is seeking an experienced Information Officer to join the Information and Governance Team in Sheffield. The role includes managing the Headquarters reception, line-managing the Receptionist, and developing intranet content using Microsoft 365 tools.

You will also maintain policy documents, run customer feedback surveys, and provide sensitive support during bereavement notifications.

Qualifications

• Experience in line management and customer service.
• Strong organisational skills and ability to handle multiple tasks.
• Experience with intranet content management and document management systems.

Responsibilities

• Manage Headquarters reception and directly line-manage the Administrator Receptionist.
• Maintain and develop the Service’s intranet content using MS 365 tools.
• Keep an up-to-date policy/document database linked to intranet content.
• Coordinate customer feedback surveys and share findings to drive improvements.
• Provide sensitive and respectful valediction notification support to bereaved families.

Skills

Customer service

Communication skills

Organisational skills

MS 365 proficiency

Education

NVQ Level 2 in Administration

Tools

Outlook

Word

Excel

Teams

SharePoint

CMS knowledge

Job description

An opportunity has arisen in our Information and Governance Team for an experienced Information Officer. The role is based at our Headquarters in Sheffield, with agile home working. You will join a customer-focused team that provides a high-quality service to the public and to our staff.

You will be responsible for managing the Headquarters reception service and directly line managing the Administrator Receptionist post. This includes making sure the reception area provides a professional, welcoming first point of contact for visitors, staff and members of the public.

You will maintain and develop the Service’s intranet content. This will involve using your excellent computer skills and knowledge to work with departments across the organisation and make sure information is published clearly and accurately using the relevant software and document management systems.

You will maintain an up-to-date database of Service policies and key documents, and make sure these documents are linked to the relevant intranet content.

You will manage customer feedback survey processes. This includes issuing information on time, recording returns, collating results in the right systems, and sharing findings to highlight good practice and identify service improvements.

You will use your customer service skills to manage the valediction notification process, providing sensitive and respectful support to bereaved families and helping by communicating information.

To be considered for this role, you will need experience of line management and customer service, along with excellent communication skills. You should be able to provide a high-quality support service, manage several tasks at the same time, and organise your day around urgent customer service needs.

You should also have a strong background in organisation and administration, with confident use of Microsoft 365 applications such as Outlook, Word, Excel, Teams and SharePoint. Experience of using a website content management system would be helpful, but training will be provided. You should also hold at least an NVQ Level 2 or equivalent qualification in Administration.

For more information about the role contact Tracey Wiles on 0114 2532399.

Closing date for applications is 9.00am on Monday 9 November 2026.

Most of our corporate roles offer flexi time and agile working, meaning people can vary their hours to suit their commitments outside of work as agreed with their line manager. Flexi time can be accrued with a potential of up to 13 days to be taken within a year.

All eligible corporate staff are auto-enrolled onto the Local Government Pension Scheme with personal contributions ranging from 5.5% to 12.5%. It is a defined benefit pension scheme that means pensions are based on salary and the length of paying into the scheme. 1/49th of your pensionable salary is added to your pot per year plus cost of living adjustments. Further information on the scheme, and additional benefits, can be found on the LGPS website.

Other benefits include (but not limited to) – enhanced sick pay, access to free on-site gyms, a cycle 2 work scheme, access to emergency services discounts across a wide variety of popular companies, enhanced maternity and paternity schemes and the opportunity to join the TransaveUK credit union.

We are committed to cultivating a diverse and inclusive workplace where every individual feels valued, respected, and empowered to contribute their unique perspectives and talents. We warmly welcome applications from individuals who identify with underrepresented groups within our workforce, including individuals from Minority Ethnic backgrounds, women, those who identify as Lesbian, Gay, Bisexual, or Transgender (LGBT+), and individuals with disabilities. In addition, we will look to support anyone who requires Part Time/Job share working hours. We believe that a diverse workforce leads to innovation, creativity, and better decision-making, and we are dedicated to creating an environment where everyone can thrive.

Please note the appointment is subject to successful pre-employment screening i.e. asylum and immigration check, references, medical screening, and a minimum of a standard level Disclosure and Barring Service (DBS) check which includes current and spent criminal records information. Enhanced checks with barred lists will be carried out for roles that undertake ‘regulated activity’ which is a term related to working with children or vulnerable adults.

South Yorkshire Fire & Rescue’s recruitment and selection procedures reflect our commitment to safeguarding and promoting the welfare of Adults, Children and Young People. All staff are expected to share this commitment.

If you require any of our recruitment documents in larger print / accessibility friendly please contact our recruitment team as above.