Information Officer (fixed term contract until 31/03/2027)

WFS Patron; South Yorkshire; Hybrid; GBP 24,000 - 32,000; Full time

Benefits offered by this job

On-site gym

Flexi time accrual

Local Government Pension Scheme

28 days annual leave pro-rata

Emergency service discounts

Family-friendly policies

Job summary

South Yorkshire Fire & Rescue is seeking an experienced Information Officer to join the Information and Governance Team at our Headquarters in Sheffield with agile home working. The role includes managing the reception, line-managing the Receptionist, and maintaining intranet and policy documents for a public-facing service.

You will also oversee customer feedback processes, support bereaved families, and balance multiple tasks while delivering excellent service.

Qualifications

• Experience of line managing staff and delivering customer service.
• Good communication skills and ability to prioritise multiple tasks.
• Proficient with Microsoft 365 apps (Outlook, Word, Excel, Teams, SharePoint).
• NVQ Level 2 or equivalent qualification in Administration.

Responsibilities

• Manage Headquarters reception and line-manage the Administrator Receptionist.
• Maintain and develop the Service’s intranet content across departments.
• Maintain an up-to-date database of Service policies and key documents.
• Manage customer feedback surveys and report findings for service improvements.
• Provide sensitive support to bereaved families during the valediction process.
• Organise and prioritise tasks to handle urgent customer service needs.

Skills

Line management

Customer service

Microsoft 365

Intranet/content management

Education

NVQ Level 2 in Administration

Tools

Outlook

Word

Excel

Teams

SharePoint

Job description

Full Time – 37 Hours per week

Flexi Time Scheme – (accrue up to 13 extra days off a year (pro-rata) on top of your annual leave).

Key Benefits:
28 days annual leave (pro-rata) plus Bank Holidays (36 days holiday a year). Increasing with length of service to a maximum of 37 days per year plus Bank Holidays (45 days holiday a year).

A range of other great benefits including free on-site gyms, many enhanced family friendly policies, access to emergency service discounts, and the Local Government Pension Scheme. (More details below).

Work Pattern: Mon – Fri
Location: Headquarters / Agile home working

An opportunity has arisen in our Information and Governance Team for an experienced Information Officer. The role is based at our Headquarters in Sheffield, with agile home working. You will join a customer-focused team that provides a high-quality service to the public and to our staff.

You will be responsible for managing the Headquarters reception service and directly line managing the Administrator Receptionist post. This includes making sure the reception area provides a professional, welcoming first point of contact for visitors, staff and members of the public.

You will maintain and develop the Service’s intranet content. This will involve using your excellent computer skills and knowledge to work with departments across the organisation and make sure information is published clearly and accurately using the relevant software and document management systems.

You will maintain an up-to-date database of Service policies and key documents, and make sure these documents are linked to the relevant intranet content.

You will manage customer feedback survey processes. This includes issuing information on time, recording returns, collating results in the right systems, and sharing findings to highlight good practice and identify service improvements.

You will use your customer service skills to manage the valediction notification process, providing sensitive and respectful support to bereaved families and helping by communicating information.

To be considered for this role, you will need experience of line management and customer service, along with excellent communication skills. You should be able to provide a high-quality support service, manage several tasks at the same time, and organise your day around urgent customer service needs.

You should also have a strong background in organisation and administration, with confident use of Microsoft 365 applications such as Outlook, Word, Excel, Teams and SharePoint. Experience of using a website content management system would be helpful, but training will be provided. You should also hold at least an NVQ Level 2 or equivalent qualification in Administration.

For more information about the role contact Tracey Wiles on 0114 2532399.

Closing date for applications is 9:00am on Monday 9 November 2026.

New starters will commence on the bottom of the salary grade and will receive increases to the top of the grade on an incremental basis. We offer 28 days annual leave (pro-rata) plus Bank Holidays. Annual leave increases after 5 years’ service to 32 days, followed by an extra day a year up to a maximum of 37 days. We also operate a generous flexi time attendance scheme.

Most of our corporate roles offer flexi time and agile working, meaning people can vary their hours to suit their commitments outside of work as agreed with their line manager. Flexi time can be accrued with a potential of up to 13 days to be taken within a year.

All eligible corporate staff are auto-enrolled onto the Local Government Pension Scheme with personal contributions ranging from 5.5% to 12.5%. It is a defined benefit pension scheme that means pensions are based on salary and the length of paying into the scheme. 1/49th of your pensionable salary is added to your pot per year plus cost of living adjustments. Further information on the scheme, and additional benefits, can be found on the LGPS website.

Other benefits include (but not limited to) – enhanced sick pay, access to free on-site gyms, a cycle 2 work scheme, access to emergency services discounts across a wide variety of popular companies, enhanced maternity and paternity schemes and the opportunity to join the TransaveUK credit union.

We are committed to cultivating a diverse and inclusive workplace where every individual feels valued, respected, and empowered to contribute their unique perspectives and talents. We warmly welcome applications from individuals who identify with underrepresented groups within our workforce, including individuals from Minority Ethnic backgrounds, women, those who identify as Lesbian, Gay, Bisexual, or Transgender (LGBT+), and individuals with disabilities. In addition, we will look to support anyone who requires Part Time/Job share working hours. We believe that a diverse workforce leads to innovation, creativity, and better decision-making, and we are dedicated to creating an environment where everyone can thrive.

Please note the appointment is subject to successful pre-employment screening i.e. asylum and immigration check, references, medical screening, and a minimum of a standard level Disclosure and Barring Service (DBS) check which includes current and spent criminal records information. Enhanced checks with barred lists will be carried out for roles that undertake ‘regulated activity’ which is a term related to working with children or vulnerable adults.

South Yorkshire Fire & Rescue’s recruitment and selection procedures reflect our commitment to safeguarding and promoting the welfare of Adults, Children and Young People. All staff are expected to share this commitment.

If you require any of our recruitment documents in larger print / accessibility friendly please contact our recruitment team as above.