Information Officer – South Yorkshire Fire and Rescue

National Fire Chiefs Council Limited.; Sheffield; Ibrido; GBP 26.000 - 28.000; Tempo pieno

Vantaggi offerti da questo lavoro

On-site gym

Pension scheme

Flexible home working

Descrizione del lavoro

National Fire Chiefs Council Limited is seeking an Information Officer for the South Yorkshire Fire and Rescue information governance team. The role is based at Headquarters in Sheffield with agile home working; you will lead the reception area, manage the Receptionist, and ensure a professional first point of contact for visitors, staff, and the public.

You will develop intranet content, maintain policies, and handle survey processes to drive improvements.

Competenze

• Experience of line management and delivering a high quality customer service.
• Strong communication skills across diverse audiences.
• Proficiency with Microsoft 365 apps (Outlook, Word, Excel, Teams, SharePoint).
• NVQ Level 2 or equivalent in Administration.

Mansioni

• Manage Headquarters reception and line-manage the Administrator Receptionist.
• Maintain and develop Service intranet content and document management.
• Oversee customer feedback survey processes and share findings for improvements.
• Provide respectful support in bereavement communications and valediction notifications.

Conoscenze

Customer service

Line management

Communication

Organisation

Formazione

NVQ Level 2 in Administration

Strumenti

Microsoft 365

Outlook

Word

Excel

Teams

SharePoint

Descrizione del lavoro

Information Officer - South Yorkshire Fire and Rescue

Hours: Full Time - 37 Hours per week. Flexi Time Scheme - (accrue up to 13 extra days off a year (pro-rata) on top of your annual leave).
Key Benefits: 28 days annual leave (pro-rata) plus Bank Holidays (36 days holiday a year).
A range of other great benefits including free on-site gyms, many enhanced family friendly policies, access to emergency service discounts, and the Local Government Pension Scheme.

An opportunity has arisen in our Information and Governance Team for an experienced Information Officer. The role is based at our Headquarters in Sheffield, with agile home working. You will join a customer-focused team that provides a high-quality service to the public and to our staff.

You will be responsible for managing the Headquarters reception service and directly line managing the Administrator Receptionist post. This includes making sure the reception area provides a professional, welcoming first point of contact for visitors, staff and members of the public.

You will maintain and develop the Service's intranet content. This will involve using your excellent computer skills and knowledge to work with departments across the organisation and make sure information is published clearly and accurately using the relevant software and document management systems. You will maintain an up-to-date database of Service policies and key documents, and make sure these documents are linked to the relevant intranet content.

You will manage customer feedback survey processes. This includes issuing information on time, recording returns, collating results in the right systems, and sharing findings to highlight good practice and identify service improvements.

You will use your customer service skills to manage the valediction notification process, providing sensitive and respectful support to bereaved families and helping by communicating information.

To be considered for this role, you will need experience of line management and customer service, along with excellent communication skills. You should be able to provide a high-quality support service, manage several tasks at the same time, and organise your day around urgent customer service needs.

You should also have a strong background in organisation and administration, with confident use of Microsoft 365 applications such as Outlook, Word, Excel, Teams and SharePoint. Experience of using a website content management system would be helpful, but training will be provided. You should also hold at least an NVQ Level 2 or equivalent qualification in Administration.

Salary: Grade 4 (£26,403- £28,142) *To increase subject to national pay award negotiations for 2026.

Contract type: Contract