Information & Governance Officer: Reception & Content Lead

South Yorkshire Fire & Rescue; Sheffield; Hybrid; GBP 26,000 - 32,000; Full time

Benefits offered by this job

Flexi time

On-site gym access

Cycle to work scheme

LGPS pension

Job summary

South Yorkshire Fire & Rescue is seeking an experienced Information Officer to join the Information and Governance Team in Sheffield. The role includes managing the Headquarters reception, line-managing the Receptionist, and developing intranet content using Microsoft 365 tools.

You will also maintain policy documents, run customer feedback surveys, and provide sensitive support during bereavement notifications.

Qualifications

• Experience in line management and customer service.
• Strong organisational skills and ability to handle multiple tasks.
• Experience with intranet content management and document management systems.

Responsibilities

• Manage Headquarters reception and directly line-manage the Administrator Receptionist.
• Maintain and develop the Service’s intranet content using MS 365 tools.
• Keep an up-to-date policy/document database linked to intranet content.
• Coordinate customer feedback surveys and share findings to drive improvements.
• Provide sensitive and respectful valediction notification support to bereaved families.

Skills

Customer service

Communication skills

Organisational skills

MS 365 proficiency

Education

NVQ Level 2 in Administration

Tools

Outlook

Word

Excel

Teams

SharePoint

CMS knowledge

Job description

South Yorkshire Fire & Rescue is seeking an experienced Information Officer to join the Information and Governance Team in Sheffield. The role includes managing the Headquarters reception, line-managing the Receptionist, and developing intranet content using Microsoft 365 tools.

You will also maintain policy documents, run customer feedback surveys, and provide sensitive support during bereavement notifications.