Hybrid Information & Governance Officer

WFS Patron; South Yorkshire; Hybrid; GBP 24,000 - 32,000; Full time

Benefits offered by this job

On-site gym

Flexi time accrual

Local Government Pension Scheme

28 days annual leave pro-rata

Emergency service discounts

Family-friendly policies

Job summary

South Yorkshire Fire & Rescue is seeking an experienced Information Officer to join the Information and Governance Team at our Headquarters in Sheffield with agile home working. The role includes managing the reception, line-managing the Receptionist, and maintaining intranet and policy documents for a public-facing service.

You will also oversee customer feedback processes, support bereaved families, and balance multiple tasks while delivering excellent service.

Qualifications

• Experience of line managing staff and delivering customer service.
• Good communication skills and ability to prioritise multiple tasks.
• Proficient with Microsoft 365 apps (Outlook, Word, Excel, Teams, SharePoint).
• NVQ Level 2 or equivalent qualification in Administration.

Responsibilities

• Manage Headquarters reception and line-manage the Administrator Receptionist.
• Maintain and develop the Service’s intranet content across departments.
• Maintain an up-to-date database of Service policies and key documents.
• Manage customer feedback surveys and report findings for service improvements.
• Provide sensitive support to bereaved families during the valediction process.
• Organise and prioritise tasks to handle urgent customer service needs.

Skills

Line management

Customer service

Microsoft 365

Intranet/content management

Education

NVQ Level 2 in Administration

Tools

Outlook

Word

Excel

Teams

SharePoint

Job description

South Yorkshire Fire & Rescue is seeking an experienced Information Officer to join the Information and Governance Team at our Headquarters in Sheffield with agile home working. The role includes managing the reception, line-managing the Receptionist, and maintaining intranet and policy documents for a public-facing service.

You will also oversee customer feedback processes, support bereaved families, and balance multiple tasks while delivering excellent service.