Information Governance Operations Specialist

British Museum; Greater London; Hybrid; GBP 46,000 - 57,000; Full time

Benefits offered by this job

Free exhibition entry

Civil Service Pension Scheme

25 days annual leave

Discounts at onsite catering and shops

Learning and development

Employee Assistance Programme

Job summary

The British Museum seeks an experienced Information Governance Operations Specialist to lead improvements in information governance processes and service delivery. The role focuses on managing statutory information requests (FOI and DSAR) and embedding technology-enabled solutions across the organisation.

Working with senior governance leaders, you will redesign workflows, promote best practices, and drive change across cross-functional teams. Hybrid working is available in Bloomsbury, London.

Qualifications

• Experience in Information Governance, information management, data protection, or records management.
• Strong knowledge of the Freedom of Information Act 2000 and UK data protection legislation.
• Experience delivering projects or transformation initiatives within a complex organisation.
• Excellent stakeholder engagement and communication skills under tight deadlines.
• Experience of process mapping, analysis, and redesign with practical improvements.
• Comfort using technology to improve services, including Microsoft applications and tools like Microsoft Purview or Copilot.
• Interest in emerging technologies, including Generative AI, in Information Governance.

Responsibilities

• Lead projects that improve Information Governance processes and service delivery.
• Identify and implement technology solutions for FOI requests and information governance activities.
• Analyse and redesign workflows to deliver measurable improvements.
• Collaborate with stakeholders across the Museum to embed new ways of working and ensure compliance.
• Develop user-friendly templates, guidance and reporting tools.
• Support FOI, Environmental Information Regulations, data protection and information sharing matters.
• Assist in identifying training needs for colleagues.

Skills

Information Governance

Project delivery

Stakeholder engagement

Process mapping

Tech literacy

Education

Professional qualifications in data protection

Tools

Microsoft Purview

Copilot

Job description

Information Governance Operations Specialist

Vacancy Type Fixed Term Contract length 18 months Working Pattern Full Time Is hybrid working available? Yes If hybrid how many days on site minimum? At least 1 day per week working onsite in Bloomsbury, London Location Bloomsbury, London (Hybrid) Salary £51,623 per annum Application Deadline Sunday, November 22, 2026 Job Profile Job Profile document

Role Summary

About the role

We are seeking an experienced and forward-thinking Information Governance Operations Specialist to join our Communications and Governance team on a fixed-term basis.

This is an exciting opportunity to play a key role in delivering a new strategy for the management of statutory information requests, including Freedom of Information requests and Data Subject Access Requests. Working closely with the Associate Director of Strategy, Planning and Governance and the Head of Information Governance, you will drive operational improvements, introduce innovative ways of working and help embed technology-enabled solutions that modernise, enhance efficiency, compliance and service delivery across the Museum.

This role is ideal for someone who enjoys combining their expertise in Information Governance with project delivery, process improvement and change management. You will work with colleagues across the Museum to redesign workflows, implement new systems and promote the adoption of best practice in information governance, records management and statutory information request handling.

This role offers the opportunity to make a significant impact on how Information Governance services are delivered across one of the world’s leading cultural institutions. You will work on high-profile transformation initiatives with a wide range of stakeholders and help ensure information governance services remain effective, compliant and fit for the future at the Museum.

About you

You will have:

• Experience working in an Information Governance, information management, data protection, records management or related role.
• Strong knowledge of the Freedom of Information Act 2000 and a good working knowledge of UK data protection legislation.
• Experience delivering projects, transformation initiatives or business process improvements within a complex organisation with excellent management skills.
• Excellent stakeholder engagement and communication skills with the ability to manage competing priorities and work effectively to tight deadlines.
• Experience of process mapping, analysis and redesign, with the ability to translate findings into practical improvements.
• Confidence using technology to improve services and workflows, including Microsoft applications, and experience of using tools such as Microsoft Purview, Copilot or similar technologies.
• An interest in emerging technologies, including Generative AI, and their application within Information Governance.
• Professional qualifications in data protection, freedom of information, records management, information security or project management would be advantageous.

Key areas of responsibility

• Lead projects that improve Information Governance processes and service delivery.
• Identify and implement technology solutions that enhance the management of Freedom of Information requests, records management and other Information Governance activities.
• Analyse and redesign workflows, developing practical and effective solutions that deliver measurable improvements.
• Work closely with stakeholders across the Museum to comprehend requirements, embed new ways of working and promote compliance with information-related legislation.
• Develop use-friendly templates, guidance and reporting tools.
• Support the Information Governance team on a range of matters, including Freedom of Information, Environmental Information Regulations, data protection and information sharing.
• Support the Museum’s Head of Information Governance in the identification of training needs to colleagues.

The Masterplan

The British Museum is undertaking its biggest transformation since its founding nearly 300 years ago. This physical and intellectual transformation includes large scale building and gallery transformation, new ways of connecting with audiences and different ways of working. As we look towards this exciting future, we remain guided by the words of our founder Hans Sloane - who dreamed of a museum connecting all arts and sciences, which would be accessible to everyone, everywhere.

Benefits

At the British Museum, we believe our people are at the heart of everything we do and have designed a benefits package that goes beyond the ordinary. Our full list of benefits can be found here, but we’ve outlined some highlights below:

• Free exhibition entry for you and guests, exclusive private views, ICOM and reciprocal museum access.
• Civil Service Pension Scheme defined benefit with considerable employer contribution.
• 25 days’ annual leave plus bank holidays and 2.5 privilege days (and +5 days after 10 years).
• Discounts at onsite catering, Museum shops and local Bloomsbury partners.

• Learning and development through courses, mentoring and Athena as well as support for professional qualifications.

• Employee Assistance Programme available 24/7 for counselling, wellbeing support and more.

• Enhanced parental leave including maternity, paternity, adoption and shared parental leave.
• Support for carers through Employers for Carers.

Values

Our values drive everything we do, from how we handle our objects to how we work in our team to fostering a culture where everyone feels heard and empowered:

• Care Deeply
• Embrace the Unknown
• Spark Curiosity
• Value Many Voices

These are a core part of how we recruit. Throughout the application, interview and selection process, we look for examples of how candidates demonstrate these behaviours in their own work and experiences. We encourage you to familiarise yourself with our values and reflect them in your application.

Additional information

The interviews are expected to take place between 7-15 December 2026

If you have any additional needs that we should be aware of to support you with your application, please provide details to [e-mail] .

Internal Applicants: We welcome internal applicants regardless of background, department or length of service but encourage you to let your manager know before applying. If you are on a permanent contract and want the fixed-term contract to be treated as a secondment, you will need to obtain your manager’s support before submitting an application.

The Museum also adheres to the HMG Baseline Personnel Security Standard (BPSS) for pre-employment screening of Civil Servants.