Info Governance Operations Lead (Hybrid London)

British Museum Company; Greater London; Hybrid; GBP 46,000 - 57,000; Full time

Benefits offered by this job

Free exhibition entry

Civil Service Pension Scheme

25 days annual leave

Discounts at onsite catering and shops

Learning and development

Employee Assistance Programme

Job summary

The British Museum seeks an experienced Information Governance Operations Specialist to lead improvements in information governance processes and service delivery. The role focuses on managing statutory information requests (FOI and DSAR) and embedding technology-enabled solutions across the organisation.

Working with senior governance leaders, you will redesign workflows, promote best practices, and drive change across cross-functional teams. Hybrid working is available in Bloomsbury, London.

Qualifications

• Experience in Information Governance, information management, data protection, or records management.
• Strong knowledge of the Freedom of Information Act 2000 and UK data protection legislation.
• Experience delivering projects or transformation initiatives within a complex organisation.
• Excellent stakeholder engagement and communication skills under tight deadlines.
• Experience of process mapping, analysis, and redesign with practical improvements.
• Comfort using technology to improve services, including Microsoft applications and tools like Microsoft Purview or Copilot.
• Interest in emerging technologies, including Generative AI, in Information Governance.

Responsibilities

• Lead projects that improve Information Governance processes and service delivery.
• Identify and implement technology solutions for FOI requests and information governance activities.
• Analyse and redesign workflows to deliver measurable improvements.
• Collaborate with stakeholders across the Museum to embed new ways of working and ensure compliance.
• Develop user-friendly templates, guidance and reporting tools.
• Support FOI, Environmental Information Regulations, data protection and information sharing matters.
• Assist in identifying training needs for colleagues.

Skills

Information Governance

Project delivery

Stakeholder engagement

Process mapping

Tech literacy

Education

Professional qualifications in data protection

Tools

Microsoft Purview

Copilot

Job description

The British Museum seeks an experienced Information Governance Operations Specialist to lead improvements in information governance processes and service delivery. The role focuses on managing statutory information requests (FOI and DSAR) and embedding technology-enabled solutions across the organisation.

Working with senior governance leaders, you will redesign workflows, promote best practices, and drive change across cross-functional teams. Hybrid working is available in Bloomsbury, London.