Information and Facilities Officer

NHS; Cramlington; On-site; GBP 24,000 - 26,000; Full time

Job summary

An established industry player in healthcare is seeking a dedicated individual to join their Education Facilities team. This role involves managing educational spaces and providing essential support for training sessions, ensuring a seamless experience for staff and trainees. With a focus on customer service, you will be the first point of contact for users, promoting a welcoming environment. This position offers an excellent opportunity to contribute to a supportive and innovative healthcare setting, where your efforts will directly impact the quality of education and training provided. Join a team that values your contribution and fosters professional growth.

Qualifications

• Essential qualifications include NVQ Level 3 or equivalent experience.
• Desirable qualifications include ECDL certification.

Responsibilities

• Be the first point of contact within the Education Centre.
• Promote high-quality customer service to all facility users.

Skills

Customer Service

Room Management

Audiovisual Support

Education

NVQ Level 3

ECDL

Job description

Job summary

The Education Facilities team supports and manages the Trust's education and learning spaces for staff, students, and trainees. The team manages rooms, provides audiovisual support for meetings, and sets up equipment for various training sessions. They are the first point of contact for all users.

We have education learning spaces across the main hospital sites, including classrooms, clinical & simulation training areas, and lecture theatres.

Main duties of the job

1. Ensure the efficient and effective operation of the Education Centre.
2. Oversee and maintain the Education Centre and its resources.
3. Manage room bookings.
4. Assist in room preparation prior to use, including setting up equipment and moving furniture.

About us

We manage three major hospitals in North Tyneside, Wansbeck, and Cramlington, along with smaller community hospitals and clinics from Tynemouth to Berwick on Tweed, covering a large geographical area. We are leading in innovation and quality, exemplified by the opening of the Northumbria Specialist Emergency Care Hospital, the first of its kind in England. Working for Northumbria Healthcare offers a supportive environment with a focus on staff experience, in an area known for its quality of life, including clean air, affordable living, vibrant nightlife, and excellent schools. Read the 'applicant guidance notes' before applying.

Date posted: 29 April 2025

Pay scheme: Agenda for Change

Band: Band 3

Salary: £24,625 to £25,674 per annum

Contract: Fixed-term

Duration: 12 months

Working pattern: Full-time, Part-time, Job share, Flexible working

Reference number: 319-7141885JN

Job locations: Northumbria Specialist Emergency Care Hospital, Northumbria Way, Cramlington, NE236NZ

Job description

Job responsibilities

Be the first point of contact within the Education Centre, responding to enquiries helpfully and appropriately.

Promote high-quality customer service to all facility users within the Education Centre.

Person Specification

Qualifications

• Essential: NVQ Level 3, RSA 3, City and Guilds certification, or equivalent experience.
• Desirable: ECDL.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975. A disclosure check will be required to identify any previous criminal convictions.

Employer details

Northumbria Healthcare NHS Foundation Trust

Address: Northumbria Specialist Emergency Care Hospital, Northumbria Way, Cramlington, NE236NZ

Employer's website: https://www.northumbria.nhs.uk/